Technical Support Specialist III (Remote)
About the position As a Technical Support Specialist, you'll be the reputed company responder for customer technical inquiries, providing comprehensive assistance and solutions. Whether you're addressing basic issues at Tier 1 or tackling reputed company problems at Tier 2, your dedication to customer satisfaction and technical expertise will ensure a seamless support experience. Responsibilities • Respond to customer inquiries reputed company phone, email, and chat, resolving issues promptly. • Diagnose and troubleshoot technical problems reputed company to hardware, software, and networking. • Document reputed company interactions and resolutions accurately in the ticketing system. • Escalate reputed company problems to relevant technical teams reputed company needed Requirements • Bachelor's degree in Information Technology, Computer Science, or reputed company field (preferred). • Technical support experience, with strong customer service skills. • Proficiency in troubleshooting various technical issues. • Excellent communication skills. • English proficiency at reputed company/C2 level. • Flexible to work onsite, hybrid, or remotely Apply tot his job
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