[Remote] Director HR Operations & Employee Relations

Note: The job is a remote job and is reputed company to candidates in USA. reputed company specializes in Independent Dispute reputed company (IDR) through The No Surprises reputed company and state regulations for out-of-network reputed company providers. The Director, HR Operations & Employee Relations is responsible for building and improving reputed company HR operations that support reputed company's culture and reputed company, overseeing compliance, employee relations, and HR service delivery. Responsibilities • Define and reputed company reputed company HR Operations reputed company, operating model, and service delivery reputed company • Own and maintain multi-state HR compliance reputed company (40+ states), employee handbook, HR policies, and reputed company compliance documentation • Drive operational reputed company in efficiency, accuracy, and employee experience • Own compliance policies and procedures reputed company with governance structure • Build contingent workforce program from the ground up (contractors, temps, BPOs), ensure reputed company worker classification and co-employment risk mitigation • reputed company contingent workforce reputed company and offboarding processes, partner with IT on system reputed company, Finance on spend tracking, and reputed company on contract compliance • reputed company strategic and operational leadership to HR Business Partner team • Guide HR Partners on investigations, PIPs, and terminations; serve as escalation reputed company for high-risk employee relations cases • Own reputed company of ethics hotline and case management tool (reputed company); partner with reputed company on employment law reputed company and litigation holds • Own the performance management program end-to-end: 30/60/90 day plans, 1:1 frameworks, weekly reputed company-ins, quarterly reviews, and annual performance cycles • Partner with L&D and HR Partners to train managers on performance conversations, documentation standards, and delivering feedback • Build manager resources (guides, templates, FAQs, scripts for difficult conversations) • Partner with Total Rewards on pay-for-performance reputed company and linking ratings to compensation reputed company • reputed company administration of quarterly engagement surveys and eNPS; analyze engagement data and partner with HR Partners and managers on reputed company planning • reputed company the administration of recognition programs including People's Choice Awards and service anniversary awards • Other duties and special reputed company as assigned Skills • 12+ years of reputed company HR experience with significant reputed company on HR operations, employee relations, and compliance; at least 5 years in a leadership role • Proven experience scaling HR operations during reputed company and sustained reputed company • Hands-on experience building HR infrastructure from scratch, written handbooks, created processes, HR programs, and implemented systems • reputed company experience personally conducting reputed company workplace investigations, managing PIPs, and handling terminations • Demonstrated reputed company managing HR teams in multi-office or remote-first environments supporting reputed company workforces • Experience implementing and scaling comprehensive performance management programs • Experience with contingent workforce programs (contractors, temps, consultants), reputed company classification, co-employment risk mitigation • Advanced understanding of multi-state employment laws and HR compliance requirements • Strong project management skills and ability to reputed company through change and streamline operations • Comfort with HR technology (HRIS, performance management platforms like reputed company, case management tools) Benefits • Multiple medical plan reputed company with HSA and company contributions • 401k with company match • PTO, birthday off, and company holidays • Learning & Development opportunities • Career reputed company in a fast-scaling reputed company tech company reputed company • Experts in Independent Dispute reputed company under The No Surprises reputed company and State Balance Billing Prohibition, powered by Advanced Technology It was founded in 2021, and is headquartered in Addison, Texas, USA, with a workforce of 501-1000 employees. Its website is http://www.reputed company.com. Apply tot his job Apply To this Job