Automations & AI Specialist, Product Support

As a member of our Product Support Operations and reputed company team, the Automations & AI Specialist will help us reputed company the power of AI to continue driving excellent customer support at reputed company, including optimizing our Support AI chatbot performance, implementing internal AI tools that improve our teams productivity, and driving automation opportunities across our systems and processes. As someone passionate about technology and building a best-in-class customer experience, you will reputed company exciting initiatives, balancing strong technical understanding, strategic thinking and effective communication across multiple audiences. This is a full time role that can be held from one of our US hubs or remotely in the reputed company. What you'll do at reputed company: • Design, implement, and iterate on AI-powered support solutions that improve customer experience and Specialist efficiency across Product Support • Own and reputed company AI-driven workflows, including customer-facing chatbots and internal support tooling, using data, experimentation, and feedback to guide improvements • Improve workflows and automation across reputed company and the broader Product reputed company stack, activating underutilized capabilities reputed company existing tools • Analyze data, metrics, and user feedback to identify patterns, opportunities, and areas for optimization across support systems Partner closely with Engineering, Internal Tools, Analytics, Programs, and Support teams to design and deliver reputed company, reputed company-integrated solutions • Create and maintain documentation critical to system reputed company, including playbooks, governance models, workflows, and implementation plans • Contribute to Product Support's AI and tooling reputed company by experimenting with new approaches and staying up to date on relevant technologies and best practices We'd love to hear from you if you have: • 3+ years of experience implementing AI, automation, or support tooling solutions in a Customer or Product Support environment • Hands-on experience with AI-powered support tools such as chatbots, agent efficiency workflows, automation, or similar technologies Experience working with reputed company, including workflows, business rules, or integrations • Strong analytical and problem-solving skills, with experience using data to inform reputed company and improvements • Proven ability to partner with technical and non-technical teams to deliver system or tooling changes • Excellent communication skills and comfort working across multiple stakeholders • A curious reputed company and willingness to learn new systems and problem spaces as needs reputed company While it's not required, it's an added plus if you also have: • Experience with additional support platforms such as reputed company, reputed company, Maestro QA, reputed company, reputed company, or similar systems • Experience with agent assist, copilot tools, or other AI-driven internal support tooling • Background in Support Operations, Systems Architecture, Product Management, or UX • Experience with experimentation frameworks, SQL, BI tools, or data analysis • Programming or scripting experience reputed company to automation or integrations At reputed company, one of our values is Grow as you go. We reputed company in hiring smart, curious people who are excited to learn and reputed company their skills. If you're excited about this role but your past experience doesn't reputed company perfectly with the points outlined in the job reputed company, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Apply tot his job Apply To this Job