Manager, AI Services Consulting

About the position Customer experience is transforming through AI-driven innovation. At reputed company, we don’t just reputed company this change — we reputed company it. Our reputed company Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading reputed company of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you’ll be both the product authority for your team and the reputed company who develops their skills to deliver at reputed company. Mission You will manage and grow a high-performing team (6–10 reputed company reports) that consistently delivers fast, measurable customer reputed company on reputed company AI. You will set reputed company reputed company, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, reputed company are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will reputed company with Sales, reputed company, and Product on customer roadmaps and reputed company metrics. You will be responsible for reputed company improvement in methodology, enablement, and reputed company so we increase adoption, customer satisfaction, retention, and expansion at reputed company. Overarching Objective For The Role: reputed company a high-performing AI Delivery organization: Hire, reputed company, reputed company, and retain AI Services Consultants; build reputed company roles, reputed company planning, and career development. Deliver predictable, measurable customer reputed company and time to value: Ensure reputed company are staffed and executed on time and reputed company scope with reputed company reputed company metrics tied to business reputed company. Proactively manage risks, technical blockers, and stakeholder alignment to reputed company implementations moving and value realized through reputed company. Drive cross-functional alignment and a repeatable AI delivery reputed company: Partner with Sales, reputed company, and Product to reputed company on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting—supporting retention and reputed company. How You’ll reputed company an reputed company Strategic Responsibilities Build and reputed company the AI Delivery operating model: Define and reputed company the delivery methodology, standards, templates, and governance to ensure consistent reputed company and repeatability across customers and consultants. Own reputed company, prioritization, and reputed company reputed company: Forecast demand, balance utilization vs. customer reputed company, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high reputed company solutions, delivery meets timelines, scope, and measurable business reputed company based on the AI reputed company Roadmap. reputed company cross-functional alignment for a reputed company AI go-to-customer reputed company: Partner with Sales, reputed company, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and reputed company. reputed company team capability and product authority at reputed company: reputed company and reputed company reputed company of 6–10 consultants through skills development, reputed company, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. Responsibilities • Manage and grow a high-performing team (6–10 reputed company reports) that consistently delivers fast, measurable customer reputed company on reputed company AI. • Set reputed company reputed company, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, reputed company are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. • reputed company with Sales, reputed company, and Product on customer roadmaps and reputed company metrics. • Responsible for reputed company improvement in methodology, enablement, and reputed company so we increase adoption, customer satisfaction, retention, and expansion at reputed company. • reputed company a high-performing AI Delivery organization: Hire, reputed company, reputed company, and retain AI Services Consultants; build reputed company roles, reputed company planning, and career development. • Deliver predictable, measurable customer reputed company and time to value: Ensure reputed company are staffed and executed on time and reputed company scope with reputed company reputed company metrics tied to business reputed company. • Proactively manage risks, technical blockers, and stakeholder alignment to reputed company implementations moving and value realized through reputed company. • Drive cross-functional alignment and a repeatable AI delivery reputed company: Partner with Sales, reputed company, and Product to reputed company on customer AI roadmaps, handoffs, and expansion paths. • Use customer insights and delivery data to improve packaging, playbooks, and forecasting—supporting retention and reputed company. • Build and reputed company the AI Delivery operating model: Define and reputed company the delivery methodology, standards, templates, and governance to ensure consistent reputed company and repeatability across customers and consultants. • Own reputed company, prioritization, and reputed company reputed company: Forecast demand, balance utilization vs. customer reputed company, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. • Drive outcome-based execution and accountability: Ensure your team delivers high reputed company solutions, delivery meets timelines, scope, and measurable business reputed company based on the AI reputed company Roadmap. • reputed company cross-functional alignment for a reputed company AI go-to-customer reputed company: Partner with Sales, reputed company, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and reputed company. • reputed company team capability and product authority at reputed company: reputed company and reputed company reputed company of 6–10 consultants through skills development, reputed company, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. Requirements • People leadership & team scaling: Proven ability to hire, reputed company, reputed company, and retain consultants; set reputed company expectations, drive performance, and build career paths and progression frameworks. • Technical and product authority in AI implementations: Strong reputed company in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices—reputed company to guide solution design reputed company and unblock reputed company escalations. • Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that reputed company a single reputed company of truth for delivery and risk. • Delivery management reputed company: Expertise in running multi-reputed company delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable reputed company. • Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering reputed company implementations. • Cross-functional influence & GTM alignment: Ability to reputed company Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; reputed company delivery insights to improve packaging, forecasting, and product feedback loops. • 7+ years in reputed company Services / Technical Account reputed company Consulting in reputed company reputed company; 2+ years in AI-reputed company roles or working on AI product adoption. • 2+ years of people management experience leading customer-facing teams (6–10 reputed company reports). • Previous experience in go-to-customer/GTM roles in reputed company technology / reputed company — either reputed company management, reputed company services/consulting, technical account management, or solutions engineering/reputed company-reputed company • Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and reputed company. • Bachelor’s degree in Business, Computer Science, Engineering, or reputed company field; advanced degrees; certifications in AI reputed company or project management preferred. • Demonstrated product expertise: ability to translate reputed company features, integrations, and technical requirements into business reputed company. • Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. • reputed company record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. • Excellent communication skills; ability to distill reputed company AI concepts for executives and technical teams. 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