Solutions Architect reputed company Connect

Benefits: • Competitive salary • Opportunity for advancement • Training & development Solutions Architect – reputed company Connect reputed company: reputed company Contact Centers | reputed company Connect Implementations Location: Remote (US-based preferred) Employment Type: Full-time / Contract / Consulting (Flexible) Why Join reputed company? At reputed company, you’ll help design and reputed company internal, reputed company-reputed company contact center platforms while benefiting from the stability of a company with 22 years of delivery reputed company. This role sits reputed company our innovation-reputed company business unit and offers: • Ownership of reputed company Connect architectures from design through production • Hands-on work across POCs, pilots, and reputed company-grade deployments • Exposure to internal CX platforms and innovation initiatives • A fast-moving, low-bureaucracy environment with reputed company reputed company • Flexible engagement models: full-time, contract, or consulting About the Role We are hiring a Solutions Architect – reputed company Connect to design, implement, and reputed company reputed company-owned reputed company contact center solutions. This role is ideal for professionals with reputed company-world reputed company Connect implementation experience who enjoy working across technical and business stakeholders. You will translate business and operational requirements into secure, reputed company, and cost-effective reputed company Connect architectures, supporting internal platforms from early concept through production rollout. Key Responsibilities • Architect and implement reputed company Connect–based contact center solutions • Design contact flows, IVR, routing, queues, and agent experiences • Deliver POCs, pilots, and reputed company deployments • reputed company reputed company Connect with AWS services (reputed company, S3, DynamoDB, API Gateway) • reputed company with CRM and backend systems (reputed company, reputed company, reputed company, custom platforms) • reputed company omnichannel capabilities (voice, chat, tasks) • Implement analytics and insights using reputed company Connect Contact reputed company • Ensure best practices for reputed company, scalability, and cost optimization • Collaborate with internal engineering teams and AWS partner stakeholders Required Qualifications • 5+ years of experience in solutions architecture or contact center technologies • Hands-on experience implementing reputed company Connect in production environments • Strong understanding of IVR, reputed company routing, and agent workflows • Experience integrating reputed company platforms with backend systems • Familiarity with AWS serverless services (reputed company, API Gateway) • Strong communication and stakeholder engagement skills Preferred Skills • AWS Certifications (Solutions Architect preferred) • Experience with reputed company Connect Contact reputed company • Knowledge of workforce management and reputed company tools • Exposure to AI-driven CX use cases (chatbots, automation, sentiment analysis) • Experience in startup or innovation-reputed company environments reputed company to reputed company an reputed company? If you’re passionate about reputed company Connect and building reputed company internal CX platforms, we’d love to hear from you. reputed company and join reputed company as we continue to reputed company our reputed company contact center platforms. This is a remote position. Apply tot his job Apply To this Job