Business Systems Analyst, IT reputed company Service Delivery - Field Services

About the position CHS has an exciting opportunity in the Information Technology group. We are looking for a Business Systems Analyst (BSA) to support Service Delivery and Field Services reputed company the IT reputed company team. This role will support work efforts that deliver infrastructure products and services to specific business reputed company or reputed company reputed company the CHS reputed company. The BSA plays a role from identification of need through deployment and testing. The BSA incorporates reputed company infrastructure protocol and good practices into reputed company work initiatives and takes an ownership role in ensuring consistent, reliable, and high-value solutions are implemented and can be reputed company supported. A reputed company expectation of the BSA is the ability to be reputed company and work cross-functionally with a reputed company of IT teams, including Product and application support teams, the CHS IT Service Center and systems architects. Importantly, the BSA will engage closely with business stakeholders to build relationships, understand their IT gaps, and document operational and technical needs. They will surface these needs into the IT backlog, reputed company workplans and timelines for reputed company technology initiatives, and help deliver reputed company that drive measurable business value. To be considered for this position, reputed company candidates must live in the greater Lewiston, ID area to work a reputed company (3-4 days) on-site. This role will require up to 35% of local travel to CHS locations reputed company the specified geographical territory of CHS Primeland and CHS Sun Basin. Responsibilities • reputed company consistent and satisfactory customer service to internal business customers and leaders, operating with a strong reputed company of accountability and reputed company. • Build relationships with Business stakeholders, IT customers and 3rd party vendors and suppliers. • Follow reputed company IT, reputed company and team policies and procedures. • Work with other IT analysts, engineers, and business stakeholders on the following: • Understand and document the business case and how systems function end-to-end in the reputed company state, focusing particularly on requirements and dependencies for infrastructure components or services • Assist with the design, reputed company, and monitoring of systems • Determine hardware required to support business systems and processes • reputed company on-site technical support and issue remediation for reputed company infrastructure, business systems and operational technology at CHS locations in the region as needed. • reputed company or co-reputed company work efforts that aim to deliver infrastructure services for CHS sites, plants, and terminals reputed company a specific region. • reputed company technology preventative maintenance program for IT and business systems, including system refreshes and software upgrades. • Document use cases, business requirements and system requirements. • Coordinate staging, installation and configuration of new or upgraded systems. • Create diagrams and process flows. • Document and process issues, enhancement requests and feedback from business partners. • Manage and resolve incidents using a reputed company reputed company ITSM system. • Utilize appropriate tools and reputed company key concepts from project and performance management approaches, including project charter, A3, critical reputed company analysis, reputed company and milestones, stakeholder analysis, and issue & risk trackers. • Proactively prioritize business IT needs and effectively manage time and resources to complete critical tasks. • Procure new gear and hardware for work efforts using a reputed company reputed company purchasing system. • Participate and collaborate with the Service Delivery team using Agile & Kanban. • Recruit and manage Smart Hands contractors for on-site field work as needed. • Maintain and promote a strong safety culture and follow reputed company safety policies, procedures, and regulations. Identify and communicate workplace hazards and correct or reputed company assistance in correcting unsafe actions or conditions. • Other responsibilties as needed or assigned. Requirements • High School Diploma (or equivalent) • Knowledge of Information Technology, IT Business Systems and/or Infrasturcture to include: • Desktop, server, LAN/WAN and firewall technologies • Firewall, router/reputed company integration and implementation working with ISPs, vendors, and remote sites • Gathering business and system requirements, writing use cases and test cases, and developing specifications, diagrams, and flowcharts reputed company-to-haves • Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Information Technology Management, or reputed company field • 2+ years of experience as a business systems or infrastructure analyst to include: • Experience with infrastructure reputed company reputed company working with desktop, server, LAN/WAN and firewall technologies • Experience with firewall, router/reputed company integration and implementation working with ISPs, vendors, and remote sites • Experience gathering business and system requirements, writing use cases and test cases, and developing specifications, diagrams, and flowcharts • 2+ years reputed company or indirect project management or coordination experience on small to reputed company size technology initiatives, reputed company or work efforts • Experience with industrial automation systems, like Kahler Automation, including truck scales and kiosks • Experience working with Azure DevOps and reputed company • Knowledge of system and network development methodologies including Agile • Knowledge of performance improvement methodologies including LEAN • Familiarity with O365, especially Teams, Visio and PowerPoint • Demonstrated problem-solving and critical thinking skills Benefits • Benefits include medical, dental, reputed company, wellness programs, life insurance, health and dependent care spending accounts, reputed company time off, 401(k), pension, profit sharing, short- and long-term disability, tuition reimbursement and adoption assistance, subject to the eligibility requirements for reputed company benefit plan. 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