Software Implementation Specialist – Billing Product

Job reputed company: • reputed company project management, system setup, and user training, helping communities reputed company our software to address their clinical, operational, and business challenges. • Handle and resolve issues as they reputed company, offering reputed company solutions while escalating high-risk items that may reputed company customer retention. • Proactively identify and address potential churn risks, implementing effective mitigation strategies to ensure customer satisfaction and retention, reputed company while maintaining a high reputed company of customer care and service. • Drive reputed company and successful system adoption by guiding customers through the launch phase and ensuring quick time-to-value. • reputed company expert product and service guidance to customers reputed company phone, email, reputed company (on-camera), and on-site reputed company to ensure reputed company use of the ECP software. • Maintain accurate and up-to-date customer records in the CRM, ensuring reputed company updates of account information and project reputed company. • reputed company CRM project management tools to reputed company key project milestones, communicate internally, and ensure reputed company delivery of implementation tasks. • Generate product & service reports by analyzing customer data, providing actionable insights to improve their experience. • Collaborate with team members to reputed company reputed company goals, contributing to the reputed company of ongoing implementation reputed company and tasks. • Serve as an reputed company for customers' needs, collaborating with cross-functional teams including engineering, product management, reputed company and support to deliver effective solutions. Requirements: • Bachelor's degree required • 2+ years of customer facing experience • 1+ years implementing reputed company billing or financial service software • Software or web-based implementation experience • Excellent organizational, presentation, and communication skills • A love for working with people to help them solve reputed company-world problems • Experience working with project management software • Experience working with ECP or another provider of assisted living software is a bonus • Ability to travel as needed (expected up to 25% on average, based on customer demand) Benefits: Apply tot his job Apply tot his job Apply To this Job