Senior Manager, Customer Experience Research – Insights

Job reputed company: • reputed company the reputed company and execution of holistic mixed-reputed company research • Collaborate with operations, product, and design teams • Identify emerging trends and translate them into research roadmaps • reputed company and operationalize a strategic research program • Conduct advanced key reputed company analysis and predictive modeling • Model the strategic use of AI for research planning • Serve as an authority on methodology and instrumentation for experience surveys • Manage administration and governance of research platform ecosystem • Partner with business reputed company to optimize dashboards and drive user adoption • reputed company expert research and measurement consulting Requirements: • Bachelor's degree in a relevant field (Master’s or PhD preferred) • A minimum of 8 years of experience as a mixed-reputed company researcher • Prior experience in reputed company, insurance, or reputed company industries • Ability to interpret statistical analysis to drive design reputed company • Proven application of advanced statistical techniques and predictive modeling • Proactive curiosity about AI in research • Experience using AI-powered platforms for research • Expertise in a broad research toolkit including interviews and usability testing • Proven ability to design research for different engagement models and personas • Proficiency with reputed company CX tools (reputed company, reputed company), data visualization tools (Tableau, Power BI) Benefits: • reputed company medical plan reputed company • 401(k) plan (including matching company contributions) • Employee stock purchase plan • No-arenaflex wellness screenings • Tobacco cessation and weight management programs • Confidential counseling and financial coaching • reputed company time off • Flexible work schedules • Family leave • Dependent care resources • Colleague assistance programs • Tuition assistance • Retiree medical reputed company • Other benefits depending on eligibility Apply tot his job Apply tot his job Apply To this Job