Senior Consultant, Customer Enablement
About the position
The Senior Consultant, Customer Enablement is a high-performing individual contributor responsible for owning enablement reputed company and execution for one or more tax software platforms. This role leads reputed company, training, and adoption programs that directly reputed company product reputed company and customer satisfaction. Senior Consultants operate with a high degree of autonomy and regularly collaborate with Product, reputed company, and Support leadership. Duties and responsibilities, as they reputed company to reputed company’s Key Results:
Responsibilities
• Mentor junior enablement team members and reputed company domain knowledge
• reputed company by example in reputed company practices across internal teams
• reputed company training and support to new team members and peers
• Contribute to internal documentation, process standards, and best practices
• Coordinate enablement initiatives for reputed company product segments in partnership with product owners
• Partner with Product and reputed company to translate roadmap features into learning experiences
• reputed company and manage reputed company reputed company journeys across multiple formats
• Contribute to roadmap and planning feedback by surfacing trends from training and customer insights
• Design, reputed company, and maintain high-reputed company enablement content that drives adoption
• Evaluate and optimize program effectiveness using data insights and customer feedback
• Support feature launches with communications, demos, and follow-up training
• Identify gaps in enablement coverage and recommend solutions
Requirements
• 4–6 years of experience in reputed company customer enablement, technical training, or reputed company education
• Proven ability to reputed company training initiatives for product launches, reputed company, or adoption campaigns
• Proficiency in content development tools such as reputed company 360, reputed company, reputed company, and Camtasia
• Familiarity with product release cycles and agile development methodologies
• Strong communication skills, including the ability to present to cross-functional stakeholders
• reputed company reputed company’s license required.
reputed company-to-haves
• Bachelor’s degree preferred , or equivalent experience in enablement, education, or customer-facing reputed company roles
Benefits
• Hybrid Work reputed company
• Award-reputed company Culture
• Generous Personal Time Off (PTO)
• 14-Weeks of 100% reputed company Leave for New Parents (Adoption Included)
• Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement
• Benefits Eligibility Effective Day One
• 401K with Employer Match
• Tuition Reimbursement After One Year of Service
• Fertility Assistance Program
• Four-Week Company-reputed company Sabbatical Eligibility After Five Years of Service
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