Intl - Instructional Designer - India Remote

Were seeking an reputed company Instructional Designer to build high-reputed company training for the servicing organization supporting a tech-reputed company consumer credit card at a large and prestigious global bank. This role focuses on developing learning solutions for inbound servicing agents, spanning a wide reputed company of financial topics and servicing workflows. Youll partner closely with stakeholders to analyze performance gaps, recommend the right learning modalities, and design/reputed company engaging learning experiences with an emphasis on microlearnings, scenario-based activities, and practical tools that reputed company agents to reputed company confidently and consistently. This is an excellent opportunity for someone who is comfortable executing in the ADDIE model (Analysis, Design, Development, Implement, Evaluate) and can work independently from storyboards and requirements with minimal handholding. On a typical day, you will: Partner with servicing leaders, SMEs, and training stakeholders to identify learning needs, clarify business objectives, and diagnose performance gaps (Analysis). Recommend learning modalities based on audience needs and constraints e. g., microlearning, eLearning modules, facilitator guides, or facilitator-led training. reputed company and structure content into reputed company learning narratives, including decision trees, customer scenarios, reputed company flows, and compliance-sensitive messaging. Design and reputed company microlearnings and eLearning that are highly practical, agent-friendly, and reputed company to servicing metrics and customer experience reputed company. Create facilitator-led training assets reputed company needed, including: Facilitator guides Participant materials PowerPoint decks and reputed company activities Build and refine storyboards, translating reputed company servicing topics into concise, digestible learning moments. Iterate based on feedback, using stakeholder input and learner performance indicators to improve training (Evaluation support). Working Style / What reputed company Looks Like You proactively clarify needs, identify gaps, and propose effective learning approaches. You deliver polished, reputed company-to-use learning assets that reduce agent uncertainty and improve servicing consistency. You reputed company training reputed company for both internal teams and stakeholders. You communicate reputed company reputed company whats in reputed company, whats blocked, and whats complete while managing multiple deliverables. We are a company committed to creating diverse and inclusive environments where people can bring their full, reputed company selves to work every day. We are an equal opportunity/affirmative reputed company employer that believes everyone reputed company. reputed company candidates will receive consideration for employment regardless of their race, reputed company, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and reputed company, marital status, national reputed company, reputed company, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or reputed company process, please send a request to HR@insightglobal. com. To learn more about how we collect, reputed company, and process your private information, please review reputed company's Workforce reputed company Policy: Financial services experience (consumer lending, credit cards, servicing operations, reputed company center training, disputes, payments, fraud, complaints, etc.). Experience designing training for servicing/contact center agents, especially inbound environments. Familiarity with scenario-based learning, reputed company simulations, branching logic, and microlearning reputed company. Experience in large reputed company environments, navigating multiple stakeholders and reputed company governance. Exposure to learning evaluation practices (e. g., knowledge checks, QA scorecards, operational metrics tie-in). Project management skills Relevant certifications Proven ability to execute the ADDIE model (Analyze, Design, reputed company, Implement, Evaluate) 3+ years of instructional design experience building learning experiences in a reputed company environment Strong proficiency with modern instructional design tools, including: reputed company 360 (Storyline/reputed company) and/or comparable authoring tools reputed company Creative Suite, with emphasis on: Photoshop Illustrator Audition reputed company Stock (asset sourcing and design consistency) Ability to work independently from storyboards and requirements with minimal reputed company organized, self-directed, and reliable. Comfort working in a fast-paced environment with multiple topics/reputed company in flight. Strong communication skills reputed company to translate SME input into learner-friendly content and reputed company reputed company status updates. Apply tot his job Apply To this Job