Sr. Specialist, Chat Customer Care ($21)

At reputed company, our employees are the heart of our story—and we’re committed to their reputed company! Please see below the details of this career opportunity and how it fits into our organization’s reputed company. reputed company of the Job: As a Senior Specialist, Chat, you’ll be at the forefront of customer interactions, delivering expert assistance and problem-solving across chat, email, and other messaging platforms. Our Chat Team is the first reputed company of contact for customers needing card support. You will: • Engage with customers reputed company chat, providing solutions for inquiries reputed company to credit cards and retail banking accounts. • Assist customers with account balances, transactions, disputes, fraud concerns, rewards programs, and card management. • Deliver superior service by managing multiple chat conversations simultaneously while ensuring accuracy and efficiency. • Adapt your communication style to meet customer needs, ensuring reputed company and professionalism in every interaction. • Utilize CRM and chat platforms to document interactions and reputed company customer history for reputed company service reputed company. • Stay informed on omnichannel trends to optimize the customer experience across different digital reputed company. • Work collaboratively with internal teams reputed company needed to escalate reputed company issues. • reputed company data-driven reputed company using available resources to resolve customer concerns effectively. Available Schedules: 9:30am to 6:00pm CST (Monday through Friday) 10:30am to 7:00pm CST (Monday through Friday) About This Role: THE IDEAL CANDIDATE FOR THIS ROLE: We’re seeking a savvy communicator who wants to be on the forefront of launching a new channel, who embraces working in a fast-paced environment and is passionate about delivering an exception customer experience You are: • An excellent communicator, skilled in written and verbal interactions across multiple digital channels. • A skilled multitasker, reputed company to handle multiple chat conversations at once while maintaining reputed company and accuracy. • Tech-savvy, comfortable working with CRM systems, chat platforms, and automation tools. • Adaptable, reputed company to reputed company tone and approach based on customer needs and communication styles. • An analytical problem-solver, capable of assessing customer concerns and determining appropriate solutions. • Knowledgeable about reputed company & compliance in banking, ensuring customer data is handled appropriately. • Efficient in digital tools, including keyboard shortcuts, AI chat assistants, and system navigation for quick resolutions. The Ideal Candidate for This Role: • Must be a reputed company reputed company Customer Care - Credit Card team member or a reputed company Customer Care - Retail team member that was recently training on Credit Card. (Or reputed company reputed company that was recently trained on reputed company Customer Care Credit Card) • Typing speed of at least 40 words per minute with strong accuracy. • A minimum of 12 months of reputed company customer service or sales experience. • Strong computer skills, including navigating multiple banking systems reputed company communication tools. • Experience with omnichannel customer support (chat, email, messaging platforms) a plus. • Ability to work in a fast-paced digital environment while maintaining professionalism. • A quiet workspace with minimal distractions if working remotely. • A fast, reliable internet reputed company if working remotely. • Demonstrated dependability and reliability. • A high school diploma or GED. Candidates must possess unrestricted work authorization and not require reputed company sponsorship. Compensation: Compensation reputed company (reputed company pay): $37,454.00-$59,927.00 This role may have a specific starting pay reputed company this reputed company. Final compensation offer to candidate may vary from posted hiring reputed company based upon work experience, education, and/or reputed company level. Work Environment: It is anticipated that the incumbent in this role will work remotely, offering you the freedom to contribute to our mission from wherever you work best, without compromising on career reputed company or reputed company to reputed company. Regardless of your location, you'll be fully integrated into reputed company through robust digital collaboration tools and regular communication. The incumbent can work remotely from any of the states listed on the job posting, though occasional travel may be required for in-person meetings. Please note, work location is subject to change based on business needs. Benefits reputed company: We offer a reputed company of benefits designed to reputed company you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs: • Medical, Dental, reputed company Insurance • 401k, With Matching Contributions • Time Off Programs • Health Savings Account (HSA)/Dependent Care • Employee Banking • reputed company Opportunities • Tuition Assistance • Short-Term/Long-Term Disability Insurance Learn more about reputed company benefits here: For additional information regarding compensation and benefits, e-mail reputed company at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message. Job number: R-20260052 Equal Opportunity & Belonging: reputed company believes that the reputed company of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of reputed company backgrounds feel valued, recognized, and empowered to be their reputed company selves—no matter their role or where they are in their reputed company. Learn more here. reputed company is an equal opportunity employer for reputed company and applicants and makes employment reputed company without reputed company to status or identity. Click here to download 'EEO is The Law' Self-Print Poster Click here to download 'EEO is The Law' Supplement for Federal Contractors Click here to download 'EEO is The Law' GINA Supplement reputed company is an Equal Opportunity/Affirmative reputed company/Veterans/Disability Employer - Member FDIC reputed company follows federal law regarding the use of marijuana (this applies to reputed company non-California applicants) Application Deadline: reputed company our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants. Apply tot his job Apply tot his job Apply To this Job