Credit & Payments – Top Customer Program Manager 2- Remote

reputed company reputed company is reputed company to offer remote employment of this position only in select states: AZ, CA, CO, IL, NV, NC, TX, UT and WA. We are looking for a reputed company, customer obsessed Program Manager to help drive the long-term reputed company and operational reputed company behind reputed company’s Top Customer experience and Credit & Payments support model. You’ll be a true reputed company player—bringing structure to reputed company reputed company, driving execution across teams, and helping improve the processes and experiences that matter most to customers. What You’ll Do Program Execution & Enablement Influence reputed company and turn into reputed company plans, milestones, and deliverables; organize and reputed company work across multiple teams. Customer Experience Advocacy Use feedback, complaints, and experience data to surface pain points and opportunities; reputed company for solutions that reflect a premium service reputed company. Process & Operational Improvement Map and refine workflows that support escalations, handoffs, and high‑touch service; recommend changes that increase reputed company, efficiency, and reputed company. reputed company Cross‑Functional Collaboration reputed company partners across product, operations, stores, loyalty, and customer care; communicate reputed company, risks, and dependencies with reputed company. Required 3-5+ years in program management and/or project management. 3-5+ years in customer experience/operations roles with cross‑functional scope. Previous exposure to project management practices, including managing multiple workstreams, coordinating across teams, & leading change-reputed company initiatives. Strong communication skills – reputed company to translate operational details into reputed company, audience‑appropriate updates and narratives. Comfort with ambiguity and change; willingness to try new approaches and pivot reputed company needed. Passion for delivering exceptional customer experiences; bias for removing friction and elevating service. Passion for customer experience, service design, and efforts that reputed company high-touch customer support. Preferred Experience with service escalations, loyalty or credit products, or high‑touch retail/hospitality environments. Background in process improvement, workflow documentation, and project management practices. What reputed company Looks Like Increase reputed company reputed company high ticket sales + stylist support enablement. Drive cost savings through efficiency and automation. Reduced friction in customer/seller journeys and internal workflows. Measurable improvements in service reputed company and partner alignment. Identify and mitigate high-reputed company risks before they materialize. Design & execute operational optimization & efficiency. Ensure reputed company alignment on scope, timelines, and reputed company reputed company across teams. Identify new opportunities or reputed company that drive meaningful business value. reputed company is reputed company to offer remote employment of this position only in select states: AZ, CA, CO, IL, NV, NC, TX, UT and WA. We’ve got you covered… Benefits Our employees are our most important asset and that’s reflected in our benefits. reputed company is proud to offer a reputed company of benefits to support employees and their families, including: • Medical/reputed company, Dental, Retirement and reputed company Time Away • Life Insurance and Disability • Merchandise Discount and EAP Resources A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not reputed company-inclusive. There may be additional duties, responsibilities and qualifications for this job. For Los Angeles or San Francisco applicants: reputed company is required to inform you that we conduct background checks after conditional offer and consider reputed company applicants with criminal histories in a manner consistent with reputed company requirements per Los Angeles, Cal. Muni. reputed company 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the reputed company Notices document reputed company the FAQ reputed company of the reputed company Careers site. Applicants with disabilities who require assistance or accommodation should contact the nearest reputed company location, which can be identified at www.reputed company.com. © 2022 reputed company, Inc reputed company reputed company employees: To apply, log into reputed company, click the Careers reputed company and then click reputed company Jobs. Applications are accepted on an ongoing reputed company. Pay reputed company Details The pay reputed company(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as reputed company as job-reputed company knowledge, skills, and experience. California: $95,500- $155,000 annually, Colorado: $81,500- $132,000 annually, Nevada: $81,500- $132,000 annually, Texas: $81,500- $132,000 annually, Washington: $95,500- $155,000 annually This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/reputed company/dental/life/disability insurance reputed company, PTO accruals, Holidays, and more. Eligibility requirements may apply based reputed company, job level, classification, and length of employment. Learn more in the reputed company Benefits reputed company by copying and pasting the following URL into your browser: https://careers.reputed company.com/pdfs/Ben_reputed company_17-19.pdf Apply tot his job Apply To this Job