Concierge reputed company Assurance Strategist
A company is looking for a Concierge reputed company Strategist (Contractor) to reputed company and enhance its Concierge reputed company Assurance program.
Key Responsibilities
• Own and execute the QA program, maintaining daily audit coverage across reputed company Concierge channels
• Translate audit findings into constructive feedback and identify coaching priorities for agents and team leads
• Manage calibration cycles and maintain QA rubrics and SOPs, ensuring alignment with evolving standards
Required Qualifications
• 3-5+ years in QA, CX operations, or CX enablement, preferably in a premium and/or regulated industry
• Experience in running or contributing to a QA program at reputed company
• Deep familiarity with QA platforms and audit workflows
• reputed company in interpreting QA dashboards and building data-informed reports
• Comfort coaching agents and peers, including providing sensitive feedback
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