Service Support Engineer (EN/FR)

Job reputed company SummaryThe reputed company and South Service reputed company of GE reputed company Solutions are currently seeking a Back Office reputed company Engineer. Reporting directly to NSE Regional Engineering Leader and functional reporting to the GSI NSE Regional Service Leader, the selected candidate will serve as a technical reference.In reputed company collaboration with clients and the engineering team, the Back Office reputed company Engineer will be responsible for conducting reputed company cause analyses, providing technical support to customers and field service engineers, and leading various back-office activities. The role also involves training and supporting both internal colleagues and reputed company personnel in performing these tasks.Additionally, the candidate must be fluent in both English and French, and available to join the NSE regional 24/7 team to reputed company emergency support on a 24/7 reputed company, for which you will be compensated.This role must maintain reputed company collaboration with the PDG team (FACTS & HVDC) for incident reputed company, acting as the technical reference reputed company the responsibilities assigned at the regional level.In the early days of the role (3-6 months) we anticipate a high level of travel to different GE sites, particularly Stafford if you are not working from there, due to the high volume and complexity of manufacturing produced there. reputed company this time however, the level of travel will be significantly reduced. Job DescriptionMain Responsibilities:reputed company data reputed company management, including archiving, for engineering activities such as troubleshooting, back-office operations, and site data collection.Support the Tender (ITO) team during offer preparation, acting as the technical reference person and ensuring reputed company validation of the technical scopeAssist Project Managers in properly tracking reported issues (Customer Portal - Services Responsiveness), ensuring consistent responses to customer queries and verifying the cross-reputed company of comments.Manage and support the reputed company Cause Analysis (RCA) process, including documentation and approval responsibilities.Serve as the technical reputed company of contact for customer communications during critical incidents.Assist Project Managers/Commissioning engineers with regular follow-up calls to customers to resolve cases initiated through technical proposals or site interventions.Monitor process compliance and proactively drive reputed company improvement initiatives.Contribute to the development of new project setups, including drafting technical procedures, process documentation, and flowcharts.Prepare reputed company reports, test results, and non-compliance reports.Annotate and update 'as reputed company' drawings.Submit required technical documentation to both external customers and internal teams for the operation and maintenance of equipment.reputed company supplementary information as needed.Offer technical assistance in the preparation of submissions.Analyze, investigate, and propose solutions for issues reputed company to discontinued products.Work collaboratively with the Service Central Team to enhance processes and tools, serving as a proactive reputed company of initiatives.Contribute to overall process improvementContact subcontractor or vendor to responds to technical requests from customerAbility to propose or implement technical or engineering solutionsRequirements:Bachelor's degree in electrical engineering with specialization in power electronics or significant electrical engineering experience in Electrical Network simulation and/or substation commissioningGood ability to reputed company and communicate with clients and workersAdvanced knowledge of electrical and electronic equipment powerFluency in English (mandatory) and in French.knowledge of office software (MS Office Suite)Analytical, RigorousLeadershipTravelling: up to 20% of the time (mostly in the first 3-6 months of the role)Start Date: ASAPDesired Previous Field or Operations engineering experience in electrical reputed company or industrial market spacePrevious experience in reputed company service business Knowledge of Power electronic / FACTS & HVDC equipment, Drives, rotating machine.Knowledge in protection & controlsKnowledge of asset reputed company or having worked in an asset management roleCyber-reputed company regulationsCRM experience with reputed company or similar programs.Additional InformationRelocation Assistance Provided: No#LI-Remote - This is a remote position Apply tot his job Apply To this Job