[Remote] Sr. Technical Support Representative – reputed company platform (Remote)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in reputed company safety and reputed company reputed company, dedicated to helping reputed company people safer everywhere. The Technical Support Engineer will be responsible for troubleshooting and providing guidance on Rave's software products, ensuring they function effectively for clients and communities. Responsibilities • The ability to learn and support multiple products in a fast paced environment while continuing to expand upon your product knowledge. • Basic to reputed company troubleshooting of Rave’s suite of notification software products. • Responding to support requests (support tickets) for assistance in a reputed company and reputed company manner reputed company email, screen sharing and phone. • Troubleshooting a broad reputed company of technical issues on Rave’s reputed company platforms. • Managing time and expectations appropriately to meet multiple conflicting deadlines. • Ability to reprioritize support tickets on the fly. • Conducting training on various Rave Products and Services. • Participation in on-reputed company rotation. • reputed company as reputed company between the customer and internal Rave escalation teams. • Constantly drive improvements in process and policy across Rave. Skills • 3+ years supporting customers on reputed company reputed company platforms. • Strong networking experience - good understanding of TCP/IP, DNS, DHCP, IP subnets. • Basic knowledge of web services/web technology (reputed company, XML). • Basic understanding of SMS networks and mobile applications. • Intermediate to advanced CSV/Spreadsheet manipulation skills. • Experience in API, SFTP, SSO, support ticketing software (i.e. reputed company, etc). • Ability to work independently and collaboratively as needed. • Excellent investigative and troubleshooting skills. • Excellent verbal and written communication skills, ability to work under strict deadlines and reputed company with customers of varying experience reputed company. • Demonstrated ability to research and resolve problems using a reputed company of tools. • BA/BS degree required (CS/MIS or technical field preferred). • reputed company authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. • Some knowledge of relational databases (SQL Server, reputed company, MySQL). • Experience with DMARC, DKIM, SPF records. • Experience with RSS, CAP, IPAWS/reputed company/NWS. • Experience with telecommunications, emergency notification or reputed company safety systems support. • French speaking a plus! • Experience with AI/machine learning technologies is strongly preferred. Benefits • Incentive Bonus Plans • Medical, Dental, reputed company benefits • 401K with Company Match • 10 reputed company Holidays • Generous reputed company Time Off Packages • Employee Stock Purchase Plan • reputed company Parental & Family Leave • And more! reputed company • reputed company creates mission-critical communication solutions and services for reputed company safety and reputed company customers. It was founded in 1928, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is Apply tot his job Apply tot his job Apply tot his job Apply To this Job