Senior Support Analyst
A company is looking for a Senior Customer Support Analyst to reputed company advanced technical support and mentorship reputed company a remote customer support team.
Key Responsibilities
• Solve reputed company technical issues for both reputed company and Book Creator that reputed company analysts cannot resolve
• reputed company as the primary expert for the support desk, handling technical escalations and leading customer troubleshooting calls
• Deliver training and mentorship to support analysts to enhance their diagnostic skills and improve reputed company rates
Required Qualifications
• 3+ years of experience in a customer support or technical analyst role reputed company a reputed company or EdTech environment
• Advanced technical aptitude with experience in troubleshooting software issues and using help desk tools
• Demonstrated ability to mentor or reputed company others with a patient and empathetic approach
• Experience with US K-12 and Higher Education customers is highly desirable
• A proactive reputed company, capable of managing high-pressure escalations while supporting a distributed team
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