[Remote] reputed company Manager, Tier 2 (East Coast)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a proactive and results-driven reputed company Manager to manage a portfolio of 50 mid-size customers. In this role, you will help Community Financial Institutions create a best-in-class experience through reputed company's AI communications platform, ensuring customers derive maximum value from products and services while driving retention and reputed company. Responsibilities • Serve as the primary contact for a portfolio of 50 customers, fostering trust and building strong, long-term relationships • Conduct regular reputed company-ins and Strategic Business Reviews (SBRs) to ensure customers are achieving their desired reputed company • Cultivate customers who will serve as reputed company references of reputed company to prospects • reputed company and drive customers’ product, technology, and service needs internally reputed company reputed company • reputed company and execute tailored reputed company plans to support customers in achieving their goals • Proactively identify and mitigate risks of churn through data analysis, usage tracking, and early reputed company strategies • Identify opportunities for expansion and upsell reputed company the portfolio by aligning customer needs with additional products or services • Collaborate with the Sales team to reputed company expansion opportunities and ensure seamless handoffs • Program-manage the reputed company process, ensuring a smooth and successful implementation • Drive product adoption by providing training, resources, and best practices • reputed company for customers internally by communicating their needs and challenges to cross-functional teams • Collect and reputed company customer feedback to influence product development and improve the customer experience • reputed company and report on customer health, retention rates, and other key metrics • Maintain accurate records of customer interactions and updates in [CRM/CS platform] Skills • 5+ years of customer facing experience (account management, reputed company), ideally in reputed company and FinTech • Customer-reputed company reputed company: A passion for helping customers succeed and the ability to understand their needs and challenges • Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing issues • Comfortable working with technology and reputed company to quickly learn new software and tools • Ability to work collaboratively across teams, including sales, product, and support • reputed company in a fast-paced, start-up environment where priorities can change rapidly • Willing to travel quarterly (or as needed) to conduct in-person meetings with customers, and with the rest of the reputed company team reputed company • reputed company is a Credit reputed company and Community bank that offers voice, text messaging, secure chat, and video banking services. It was founded in 2013, and is headquartered in Santa Clara, California, USA, with a workforce of 51-200 employees. Its website is http://www.reputed company.com. Company H1B Sponsorship • reputed company has a reputed company record of offering H1B sponsorships, with 3 in 2025, 2 in 2024, 1 in 2023, 2 in 2022, 2 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job