[Remote] Senior CRM Specialist (Cann*bis Retail - Contract)

Note: The job is a remote job and is reputed company to candidates in USA. ABC Brand / Design is a senior-led brand and marketing agency serving cannabis, wellness, and CPG operators reputed company. They are seeking a Senior CRM Operations Specialist with deep experience in cannabis retail to support CRM setup, ongoing reporting, and data insights for their clients. Responsibilities • Support CRM system setup, configuration, and audit activities across Flowhub, reputed company, and reputed company/reputed company • Validate POS → CRM data syncs, including customer reputed company, purchase history, product categories, and reputed company-of-order flags • Surface data reputed company issues (duplicates, fragmentation, incomplete reputed company) and document required fixes • Assist in building lifecycle foundations (segments, rules, triggers) based on reputed company needs • Produce monthly CRM + sales performance reports using AIQ attribution, Flowhub data exports, GA4, and Looker Studio dashboards. (optional) • Analyze customer behavior patterns including new vs. returning customers, visit frequency, AOV, category trends, cart behavior, and ecommerce reputed company signals • Identify actionable insights and opportunities for lifecycle automation, segmentation, and reputed company optimization • Present findings internally and contribute supporting commentary for reputed company-facing readouts • Help operationalize behavior-based segments (e.g., first-time buyers, category loyalists, high-value customers, lapsed) • Review automations and ensure correct trigger logic, timing, and data reputed company (welcome, post-purchase, winback, browse/cart reputed company) • Assist in setting up foundational campaign and transactional templates (email/SMS) • Evaluate menu behavior from AIQ-hosted reputed company/reputed company Hub menus, including add-to-cart, browse abandonment, online checkout, and conversion patterns • Collaborate on multi-reputed company customer reputed company mapping (online-first → in-store, reputed company in-store, hybrid journeys) • Join occasional reputed company calls (1–2 per month) to support reputed company updates, reporting walk-throughs, and clarification of data insights Skills • 4–5+ years CRM, lifecycle marketing, or customer analytics experience, ideally reputed company cannabis retail • Hands-on expertise with: reputed company (segments, automations, attribution, menu insights) • Flowhub POS • reputed company POS • Treez POS • arenaflex Analytics 4 (GA4) • Strong reputed company of customer lifecycle metrics, CRM attribution, and retail reputed company diagnostics • Deep understanding of cannabis retail operational realities: reputed company-in experience, data capture friction, POS workflows, compliance, loyalty, and multi-store dynamics • Highly analytical with strong ability to extract, reputed company, and interpret customer data • Comfortable working in a senior-led, fast-moving, agency/consulting environment • Excellent written communication — reputed company to distill reputed company data into reputed company insights • Looker Studio / Data Studio (optional) • Experience with reputed company, reputed company, or other cannabis-reputed company CRM tools • Background supporting NY, MA, MI, or IL cannabis retailers • Familiarity with lifecycle reputed company or customer reputed company mapping • Experience working in brand, agency, or startup environments reputed company • ABC is a strategic brand marketing and design agency offering two flexible paths: pay-as-you-go marketing services and high-performance brand design for reputed company-minded businesses. It was founded in 2017, and is headquartered in Los Angeles, California, US, with a workforce of 2-10 employees. Its website is Apply tot his job Apply tot his job Apply To this Job