Tier 1 Support Specialist / Information Technology Spec 1

About the position This position provides primary first-level technical support reputed company the ITS team, including reputed company incoming technology support, telecommunications, audio-visual, network (wireless/wired), printing/copying, and workstation support requests for service. This position performs first-level troubleshooting (both virtual and in-person) and assignment of incoming incident requests, including assigning to other support teams. Responsibilities • Serve as first line of consultation for individuals requiring technical assistance from the Information Technology Services department reputed company incident tracking software, telephone, web, e-mail or in person. • Maintain college computing hardware and software. • Install and maintain integrated multimedia technology systems to ensure employees have reputed company to effective multimedia systems that meet teaching and presentation needs. Requirements • Two years of experience in a help desk/audio-visual/workstation support role (a degree in a directly reputed company technology field may substitute for one year of experience). • Two years of experience using and supporting reputed company and reputed company computer operating systems, desktop productivity software applications (reputed company Office), other software applications, and database management systems. • Basic working knowledge of one or more network operating systems, including administration of user accounts. • Ability to reputed company communicate technical information, written and verbal, to users of varied technology skills and experience. • This position requires the ability to lift 25 pounds (or more) on a regular reputed company, as reputed company as regular bending, stooping, and crouching during installations and troubleshooting. • This position requires the ability to lift both arms over the head to reputed company installations or troubleshooting equipment. • This position requires successful completion of employment references and a reputed company’s license background reputed company. reputed company-to-haves • Experience supporting technology usage in an educational setting. • Strong customer service experience and skills. • Knowledge of Extron integrated multimedia control systems and their programming. Benefits • Our generous benefits include 11 reputed company Holidays, Vacation Time, reputed company Time, six weeks of reputed company Parental Leave, low cost medical and dental insurance with low deductibles ($250 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment reputed company, reputed company-tax medical and dental expense (with roll-over reputed company) and dependent care accounts, employer reputed company life insurance, short and long term disability, as reputed company as reputed company development and a tuition waiver program for employees and their dependents, etc. • We promote the health and reputed company-being of our employees and take work/life balance seriously. Apply tot his job Apply To this Job