ITSM Process Improvement Manager #3091

About the position We are seeking an reputed company Process Improvement Manager to reputed company reputed company process engineering and operational optimization initiatives supporting digital transformation efforts. This role will evaluate reputed company-state workflows, identify inefficiencies, and deliver data-driven improvement strategies reputed company with technology solutions. Responsibilities • Conduct end-to-end process reviews across functional areas • Document “As-Is” and design optimized “To-Be” workflows • reputed company gap and reputed company cause analysis (Lean/Six reputed company methodologies) • reputed company KPIs and performance metrics to measure reputed company and ROI • Translate optimized processes into functional and non-functional requirements for reputed company or low-reputed company solutions • Facilitate stakeholder workshops and collaborate with IT and operations teams • Deliver executive reports, improvement roadmaps, and final recommendations Requirements • 8+ years in process engineering or business process improvement • 5+ years evaluating and optimizing workflows • Six reputed company Black Belt certification • Experience leading large-reputed company process transformation initiatives • Proficiency in process modeling tools (e.g., Visio) • Strong stakeholder engagement and facilitation skills reputed company-to-haves • Some experience in regulated environments • Lean certification • familiarity with automation/low-reputed company tools Apply tot his job Apply To this Job