Customer Care & Social Media Manager – Brand Experience Champion, Appointment Coordination Expert, and Digital Engagement Strategist

Welcome to arenaflex – Where Concrete Solutions Meet Human Connections

At arenaflex, we don’t just fix surfaces; we create lasting impressions. Specializing in residential and commercial concrete repair, leveling, and resurfacing, our mission is to transform everyday spaces while enriching the lives of the customers we serve and the teammates who power our success. As a company rooted in respect, continuous learning, and a genuine “customer‑first” mindset, we invest heavily in the growth and well‑being of our people. If you’re a charismatic communicator who thrives on multitasking, loves social media storytelling, and wants to be the friendly voice that turns first‑time callers into lifelong advocates, read on.

Why Join arenaflex?

Working at arenaflex means becoming part of a vibrant, mission‑driven culture where every role has a direct impact on the quality of life in our community. From the moment you walk into our modern Goochland, VA office, you’ll feel the energy of a team that celebrates wins, embraces challenges, and supports one another. We offer competitive pay ($20‑$25+ per hour, based on experience), a robust benefits package, and clear pathways for professional advancement.

Key Responsibilities – Your Day‑to‑Day Impact

Appointment Coordination & Sales Enablement

• Manage inbound and outbound calls to schedule, reschedule, and optimize sales appointments, ensuring routes are efficient and time‑saving for field crews.
• Proactively rescue cancellations with confident, solution‑focused communication, turning potential losses into new opportunities.
• Leverage social media channels to engage prospects, nurture leads, and drive appointment bookings.
• Maintain a meticulously organized calendar, using CRM tools to track every interaction and follow‑up.

Customer Support & Brand Voice

• Provide prompt, accurate, and courteous responses to all customer inquiries across phone, email, and social platforms.
• Document interactions in detail, facilitating seamless hand‑offs between sales, operations, and service teams.
• Act as the living embodiment of arenaflex’s brand personality—friendly, knowledgeable, and dependable.

Marketing & Creative Asset Development

• Assist the marketing team in drafting, editing, and polishing content for both digital and print collateral, from brochures to email campaigns.
• Coordinate applications for industry awards and recognitions, ensuring deadlines are met and materials are compelling.

Social Media Management & Digital Engagement

• Develop and maintain a dynamic content calendar across platforms such as Facebook, Instagram, LinkedIn, and TikTok, aligning with seasonal promotions and service highlights.
• Create eye‑catching reels, short videos, and graphic posts that showcase project transformations and customer testimonials.
• Monitor comments, messages, and reviews in real time; respond with empathy and professionalism to foster community trust.
• Analyze engagement metrics, generate monthly performance reports, and recommend data‑driven improvements to grow reach and conversion.

Internal Communications & Feedback Loop

• Keep internal teams informed about upcoming marketing initiatives, new service offerings, and valuable customer feedback.
• Collaborate with sales and field staff to gather insights that shape future campaigns and operational enhancements.

Essential Qualifications – What You Bring to the Table

• Demonstrated knowledge of modern customer service principles and best practices.
• Exceptional verbal and written communication skills with a talent for storytelling.
• Proficiency in Microsoft Office, Google Workspace, and familiarity with CRM platforms (e.g., HubSpot, Salesforce, or similar).
• High‑accuracy data entry abilities and a keen eye for detail.
• Comfortable thriving in a screen‑intensive, desk‑based environment while maintaining focus and productivity.
• Strong multitasking capabilities—able to prioritize competing demands and adapt quickly to shifting priorities.
• Professional demeanor, positive “team‑first” attitude, and fluency in English.
• Eligibility to work in the United States.
• Hands‑on experience creating video reels, managing paid ad campaigns, and growing organic reach on multiple social media platforms.

Preferred Qualifications – The Extra Edge

• Previous experience in the home‑services or construction industry, especially concrete repair or related trades.
• Knowledge of graphic design tools such as Canva, Adobe Photoshop, or Illustrator.
• Certification or coursework in digital marketing, social media strategy, or customer experience management.
• Familiarity with analytics tools (Google Analytics, Meta Business Suite, Sprout Social) for deeper performance insights.

Core Traits We Value

• Coachability – Open to feedback and eager to develop new skills.
• Resilience – Maintains a positive outlook even when faced with tight deadlines or challenging customers.
• Integrity & Accountability – Takes ownership of responsibilities and follows through.
• Customer‑Centric Mindset – Always puts the client’s needs at the forefront.
• Collaboration – Thrives in a team environment and contributes to collective success.

Compensation, Perks & Benefits

Competitive Hourly Wage: $20‑$25+ per hour, calibrated to experience and performance.

• Retirement Savings: Simple IRA with a 3% company match after one year of service.
• Health Coverage: Company contributes up to 50% of the employee portion of selected Silver‑level health plans; spouses and dependents may be added at employee cost.
• AFLAC Supplemental Insurance: Optional policies for additional protection.
• Earned Time Off (ETO): 80 hours accrued annually, usable after 90 days of employment.
• Professional Development: Access to training programs, industry conferences, and tuition reimbursement for relevant courses.
• Employee Recognition: Opportunities to be featured in company award submissions and internal spotlights.
• Flexible Scheduling: Core Monday‑Friday hours with limited flexibility for event‑driven needs.
• On‑Site Workspace: Modern, ergonomically designed office in Goochland, VA, equipped with collaborative zones and quiet focus areas.

Culture & Work Environment at arenaflex

At arenaflex, we pride ourselves on a culture that blends professionalism with authenticity. Our core values—respect, growth, accountability, and community—guide every interaction. You’ll find:

• Mentorship: Seasoned leaders who invest time in coaching newer team members.
• Open Communication: Regular town‑halls, cross‑departmental huddles, and an open‑door policy for ideas.
• Diversity & Inclusion: A workplace where every background is celebrated, and each voice matters.
• Celebration of Wins: Monthly recognition ceremonies, team outings, and celebration boards highlighting project milestones.

Career Growth & Advancement Opportunities

Starting as a Customer Care & Social Media Manager opens pathways to senior marketing leadership, operations coordination, or even regional management roles. Through targeted development plans, you can earn certifications, lead larger campaigns, and influence strategic decisions that shape the future of arenaflex. We actively promote from within, ensuring your career trajectory aligns with both personal aspirations and company goals.

Application Process & Next Steps

If you’re ready to become the trusted voice that defines the arenaflex experience, we want to hear from you. Submit your resume, a brief cover letter highlighting your most proud social‑media campaign, and any portfolio links showcasing video reels or digital content you’ve created.

Join a team that values your enthusiasm, rewards your dedication, and empowers you to make a tangible impact on every customer’s home or business. Together, we’ll continue redefining the concrete repair industry—one satisfied client at a time.

Apply Job!