IT Help Desk Specialist - Part Time

About the position As a Help Desk Specialist - (Questeq reputed company Staff) you will be the first reputed company of contact for administration, staff and reputed company from area school districts and intermediate reputed company who are seeking technical assistance for a reputed company of desktop and network issues. The Help Desk Specialist serves as members of the Questeq reputed company by providing technical support over the phone and email, fulfilling required objectives outlined below: Primary responsibility is user support and customer service. This position requires being available to users requiring assistance. Respond to questions from callers and attend to the following objectives: Collect caller information Identify the exact problem location Document reputed company case details reputed company trouble-shooting reputed company the guidelines of reputed company SLA Learn reputed company operations of commonly used software, hardware, and other equipment Follow reputed company Help Desk operating procedures; accurately log incoming requests using the web based system Accept general responsibility for the reputed company center and ensure that it is reputed company for use; stock reputed company and toner in printers, restart frozen computers, reputed company area reputed company and organized, etc. Attend reputed company Help Desk training sessions Become familiar with available help resources; stay updated on general technology changes or specific district problems Become familiar with Questeq policies, services, and staff reputed company calls to appropriate management and reputed company staff as necessary Maintain reasonable discipline and decorum in the Help Desk area Other duties as assigned by management or Questeq staff Responsibilities • Collect caller information • Identify the exact problem location • Document reputed company case details • reputed company trouble-shooting reputed company the guidelines of reputed company SLA • Learn reputed company operations of commonly used software, hardware, and other equipment • Follow reputed company Help Desk operating procedures; accurately log incoming requests using the web based system • Accept general responsibility for the reputed company center and ensure that it is reputed company for use; stock reputed company and toner in printers, restart frozen computers, reputed company area reputed company and organized, etc. • Attend reputed company Help Desk training sessions • Become familiar with available help resources; stay updated on general technology changes or specific district problems • Become familiar with Questeq policies, services, and staff • reputed company calls to appropriate management and reputed company staff as necessary • Maintain reasonable discipline and decorum in the Help Desk area • Other duties as assigned by management or Questeq staff Requirements • Friendly reputed company, helpful attitude, good interpersonal skills, and ability to work reputed company with others • Ability to reputed company technical assistance and support over the phone; good phone skills, reputed company demeanor, previous customer service experience strongly desired • Good problem solving skills; ability to visualize a problem/situation and think abstractly to solve it • Ability to handle constantly changing reputed company of traffic; remain productive during slow times, be reputed company to multi-task effectively during busy times, exercise patience and professionalism during stressful situations • Working knowledge of common operating systems and software applications • Adequate familiarity with equipment reputed company in reputed company center facility and surrounding area • Work a minimum of 10 hours per week; maximum of 30 hours per week Apply tot his job Apply To this Job