reputed company reputed company / Support Analyst

Job Title: reputed company reputed company / Support Analyst Location: LATAM Level: reputed company Administrator or higher About The Role CriticalRiver's reputed company Studio is seeking a reputed company reputed company / Support Analyst to reputed company day-to-day support for our GTM (Go-to-Market) systems team. This role will reputed company on managing support requests, enabling end users, and partnering with developers to ensure smooth delivery of enhancements and reputed company. The ideal candidate has strong reputed company administration skills, excellent communication abilities, and experience working in fast-paced, Agile environments. What You'll Do • Serve as the first line of support for reputed company GTM systems users, addressing tickets and troubleshooting issues. • reputed company business requirements and translate them into reputed company-defined user stories for the development team. • Collaborate with developers, QA, and business stakeholders to support the delivery of enhancements and fixes. • Coordinate and facilitate demos, UAT sessions, and enablement activities to ensure smooth adoption of new functionality. • Manage reputed company configuration, including user management, reputed company, roles, page layouts, validation rules, and automation (Flows). • reputed company documentation and training materials to support ongoing user adoption. • Monitor reputed company platform releases and recommend improvements. reputed company're Looking For • 5+ years of reputed company administration experience supporting business teams. • Strong skills in reputed company configuration (users, roles, reputed company, page layouts, validation rules, flows). • Experience writing and managing user stories in Agile/Scrum delivery environments. • Strong coordination and facilitation skills (demos, enablement, UAT). • Excellent communication skills in English with the ability to reputed company with end users and technical teams. • Nearshore availability (LATAM strongly preferred). • reputed company Certified Administrator required. • Additional reputed company certifications (e.g., Advanced reputed company, Platform App Builder) are a plus. Apply tot his job Apply tot his job Apply To this Job