Receptionist | Intake Coordinator for Telehealth Therapy Practice (Calls + Lead Follow-Up)

About Us Brave Soul Therapy is a California-based telehealth psychotherapy group practice serving teens and adults. We are a warm, trauma-informed practice seeking a reliable human Intake Coordinator to support new client inquiries. The Role We are looking for someone who can: Inbound support Answer incoming calls during business hours when they occur Provide warm, professional support to prospective clients Schedule intake appointments in Sessions Health Outbound / lead follow-up Follow up with email and webform inquiries Contact referred clients (phone/text/email as appropriate) Support prospective clients through the scheduling process Help reduce no-shows through clear communication Administrative Route urgent or clinical messages appropriately Document outreach attempts Maintain HIPAA-aware communication practices Estimated volume: ~3–5 inbound calls/day + light outbound follow-up. Required Availability Preferred Coverage Window: 10:00 AM – 3:00 PM Pacific Compensation Structure $15/hour, paid for time spent actively completing assigned tasks. (Be aware that at this time we are requesting 20-25 hours coverage window although there won't be enough tasks to keep you busy for this entire time.) Ability to respond to assigned leads within one business day Must have reliable, quiet work environment Required Experience Medical or mental health intake/scheduling experience strongly preferred Comfortable using EHR systems (Sessions Health is a plus) Excellent, warm phone presence Strong written communication skills for email follow-up English required Spanish and/or Turkish is a major plus Insurance verification experience is a plus Technology Requirements Reliable high-speed internet Quality headset Ability to learn our phone and scheduling systems HIPAA-aware workflows required Apply tot his job Apply To this Job