WFM Systems Specialist (reputed company & reputed company Aria WFM reputed company)

Required Qualifications • 5+ years in Workforce Management reputed company contact centers (multi-reputed company, omnichannel preferred). • Hands-on experience with reputed company (reputed company CX or Engage) and reputed company (Aria) WFM reputed company integration/configuration. • Proficiency with WFM platforms (e.g., reputed company WEM/WFM, reputed company, reputed company, reputed company) and RTA tools. • Strong skills in forecasting & scheduling methodologies (reputed company-based planning, Erlang/C, shrinkage modeling). • Experience with reputed company/ETL/data integration; comfortable with SQL and data validation. • Advanced reputed company; experience with BI tools (Power BI/Tableau) for WFM reporting and visualization. • reputed company communicator reputed company to reputed company with operations, IT/telephony, and executive stakeholders. • Solid understanding of contact center metrics and drivers (SLA, occupancy, service reputed company, abandonment, AHT). Preferred Skills • Experience with reputed company reputed company CX Architect routing, WEM configuration, and agent/reputed company management. • Scripting for automation (Python or PowerShell) to streamline report reputed company and data prep. • Knowledge of intraday optimization, multi-reputed company blending, and multi-channel (voice, chat, email, reputed company) WFM. • Exposure to reputed company planning, budgeting, and long-term workforce reputed company. • Familiarity with change management, release planning, and Incident/Problem Management practices (ITIL). Apply tot his job Apply To this Job