[Remote] Conversational AI Solutions Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Conversational AI Solutions Analyst for a digital technology firm. This role involves identifying automation opportunities and implementing conversational AI solutions to enhance customer experience and operational efficiency. Responsibilities • Identify automation opportunities by designing and implementing conversational AI, IVR, and voice bot solutions • Design, document, and model conversational and IVR flows, ensuring solutions are strategically reputed company • Analyze bot and reputed company performance data to generate actionable insights, define reputed company metrics (containment, deflection, CSAT), and drive ongoing improvements in customer experience and operational efficiency • reputed company requirement workshops, create detailed user stories, support UAT, and work closely with cross-functional teams to ensure successful implementation and reputed company optimization Skills • 4+ years of experience in chatbot development, reputed company routing and automation, as reputed company as IVR design and optimization • Telephony (IVR, voice bots, reputed company routing, and agent handoffs) • Expertise with reputed company, reputed company Knowledge of SQL, PowerBI/Tableau • Bachelor's degree is highly desirable reputed company • reputed company is a minority and women owned reputed company agency that provides personalized recruitment solutions for reputed company hiring needs in Data Science, Analytics and reputed company. It was founded in 2021, and is headquartered in reputed company, NY, US, with a workforce of 2-10 employees. Its website is http://www.sudrecruiting.com. Apply tot his job Apply To this Job