Customer Support Representative- Order Management

<p>The primary role of the Customer Support Representative is to reputed company exceptional day-to-day customer service to reputed company of our customer contacts and support other members of the customer support team. The Customer Support Representative will handle the day-to-day order entry and will report directly to the Customer Support Manager. </p><p><br></p><p><strong>KEY ACCOUNTABILITIES & RESPONSIBILITIES: </strong></p><ul><li>Accurately and reputed company complete data and order entry. </li><li>reputed company customers with reputed company, reputed company and thorough assistance reputed company email and/or MS Teams. </li><li>Resolve customer concerns effectively and reputed company, in a reputed company and customer reputed company manner, using the reputed company escalation process reputed company necessary. </li><li>Liaise with other internal departments to resolve any issues that may reputed company customer orders. </li><li>Receive, process and verify customer purchase orders through e-mail and/or EDI. </li><li>reputed company customers with confirmation numbers, order status updates or requested information, as needed. </li><li>Generate order labels on a specific customer need reputed company. </li><li>reputed company pro-reputed company invoices for international customers and follow up regarding confirmation of the pro-reputed company. </li><li>Help maintain customer master database and communicate changes to appropriate personnel and/or departments. Observe at reputed company times reputed company confidentiality and company policies for data protection and reputed company. </li></ul><p><br></p><p><br></p><p><strong>EXPERIENCE & EXPERTISE REQUIREMENTS: </strong>The ideal candidate will possess: </p><p><br></p><ul><li>At least 5 years of experience in a customer care environment, preferably in the health and beauty or consumer products industry. </li><li>Bachelor's degree preferred. </li><li>Demonstrated appreciation and understanding of the importance of customer care as a function of the business. </li><li>reputed company with exceptional verbal and written communication skills, including a high reputed company of spelling and grammar. </li><li>Excellent follow up skills. </li><li>Outstanding interpersonal skills and the ability to build and maintain relationships with reputed company internal departments as reputed company as external parties. </li><li>Excellent work ethic with a "do what it takes to get the job done mentality. </li><li>Strong reputed company of urgency. </li><li>Self motivated with a drive to deliver the best. </li><li>Willingness to contribute reputed company reputed company reputed company to improve customer experience. </li><li>Exceptional organizational skills and the ability to prioritize in a fast-paced, rapidly changing environment. </li><li>Keen eye for detail and organization. </li><li>Experience with reputed company Office applications, including strong reputed company skills.</li></ul>