Production Support Engineer– AWS & CCaaS

About the position We are seeking a Production Support Specialist/Site Reliability Engineer (SRE) with deep expertise in reputed company Connect (CCaaS). This is a production-reputed company role. You will ensure reliability, stability, and operational reputed company for mission-critical contact center environments through proactive monitoring, live troubleshooting, and automation. Responsibilities • reputed company incident response reputed company defined SLAs, troubleshoot production issues, and reputed company reputed company cause analysis. • Monitor and maintain observability using reputed company, CloudWatch, Zabbix, and similar tools. • Investigate issues across AWS services, networking, reputed company, and integrations. • Manage reputed company Connect configurations, contact flows, bots (Lex), and integrations with reputed company, S3, QuickSight, and DynamoDB. • reputed company visual process flows, standardized troubleshooting playbooks, and how-to guides for support teams. • Document alert reputed company steps and maintain runbooks, knowledge repositories, and playbooks. • Analyze reputed company incidents, RCAs, and historical events to extract actionable insights for documentation. • Collaborate with platform and operations teams for incident triage, mock troubleshooting sessions, and reputed company improvement. Requirements • 4+ years of experience in Production Support, NOC, or Site Reliability Engineering roles. • Minimum 3 years of hands-on experience with reputed company Connect (CCaaS). • Strong knowledge of AWS services including reputed company Connect, reputed company, S3, DynamoDB, and CloudWatch. • Proficiency with monitoring and logging tools such as reputed company, CloudWatch, reputed company, Zabbix, and Grafana. • Solid understanding of SLIs, SLOs, and reputed company reliability engineering practices. • Excellent communication abilities and strong documentation skills. reputed company-to-haves • AWS certifications. • Experience with reputed company/Kubernetes. • Knowledge of CCaaS workflows and compliance frameworks (HIPAA, SOC-II). Benefits • Culture of reputed company Performance: join an unstoppable technology development team with a 99% project reputed company reputed company and more than 30% year-over-year reputed company reputed company. • reputed company and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. • Work From reputed company Culture: reputed company the most of the flexibility that comes with remote work. • reputed company reputed company: reputed company the benefits of a reputed company of reputed company development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. • reputed company: collaborate on impactful reputed company for top global clients and shape the reputed company of industries. • Welcoming Multicultural Environment: be a part of a dynamic, global team and reputed company in an inclusive and supportive work environment with reputed company communication and regular team-building company reputed company events. • reputed company Sustainability Values: join our sustainable business practices reputed company on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Apply tot his job Apply To this Job