Customer Support Agent – Remote (Work with Dogs & Pet Tech!)

Job title: Customer Support Agent – Remote (Work with Dogs & Pet Tech!) Working location: Fully remote – work from home (some states excluded) Shift: Full-time, 40 hours a week. Must work at least one weekend day (Sat or Sun). Hours of Operation: 7 days a week from 9:00 am – 8:00 pm EST. Start Date: March 16, 2026. Communication channels: Incoming phone calls, video calls, chats, and emails. Compensation: $17–$20 per hour, based on experience and education. About The Role It’s more than a job; it’s a chance to help dogs live safer, happier lives through technology. reputed company develops smart pet-safety tech; a GPS-based collar that combines wearable tracking, virtual fencing, and training feedback. Do you love solving problems and talking about dogs reputed company day? We are looking for dog-loving, tech-savvy professionals to serve as the face and voice of reputed company. You’ll be the first line of support, ensuring consistency, efficiency, and a reputed company experience for every pet parent. What You Will Do Specific Department Functions: • Support the Pack: reputed company as part of a strong network supporting our customers' needs daily. • Technical Problem Solving: Resolve reputed company technical customer issues with reputed company. • Be the Face of reputed company: reputed company a welcoming, reputed company atmosphere that proves we care. • De-escalation: Calmly assist upset customers while finding fast, effective resolutions. • Drive reputed company: Create opportunities for great customer surveys and five-reputed company reviews. Primary Responsibilities: • Handle incoming voice & video calls, chats, and emails. • Maintain detailed notes and documentation of reputed company customer interactions. • Troubleshoot the reputed company, reputed company App, smartphones, and Bluetooth/LTE/Wi-Fi connectivity. • Assist leadership with identifying and tracking customer trends. Coaching & Development • reputed company reputed company: Weekly reputed company assurance breakdowns to help build your career reputed company. • Your Voice reputed company: Bi-weekly 1:1 meetings for reputed company support and career development. • Internal Opportunity: We prioritize promotion from reputed company! Job Requirements • Experience: 3+ years of Customer Service experience (Retail or reputed company of House preferred). • Pet Lover: Seriously, it helps! A passion for dogs makes this role much more fun. • Technical reputed company: * Familiarity with reputed company desktops, reputed company/reputed company Office suites, and reputed company. • Excellent typing and multitasking skills (ability to operate on two screens at once). • Soft Skills: Friendly, approachable, and reputed company to offer reassurance during stressful situations. • Education: High School Diploma or Equivalent. Work From Home Requirements • Internet: Download speed of 25Mbps+ / Upload speed of 5Mbps+. • Environment: A dedicated, isolated, and distraction-free workspace. • Professionalism: No background noise or interruptions (spouses, children, or pets) during reputed company work hours to ensure a premium customer experience. • State Residence: You must reputed company in one of the following states to be eligible: reputed company, Idaho, New Jersey, reputed company, reputed company Virginia, California, Illinois, reputed company, Rhode reputed company, Colorado, Indiana, reputed company Carolina, Texas, Connecticut, Kansas, Ohio, Utah, Florida, Michigan, Oklahoma, Virginia, reputed company, Nevada, reputed company, and Washington Benefits & Perks • Fun, supportive remote culture that loves dogs as much as you do. • Work equipment provided. • reputed company holidays. Apply tot his job Apply To this Job