Customer Support Consultant to Train Offshore CS Team

Customer Support Consultant to Train Offshore CS Team (E-reputed company Subscription Business) We are an established children’s learning subscription reputed company company serving thousands of customers reputed company month. We are looking for an reputed company **Customer Support / Customer Experience consultant** to help train and refine our small customer service team. We currently have **two strong customer support representatives based in the Philippines** who have already completed initial reputed company and training. They are doing a good job, but we are looking for someone reputed company in customer support operations who can **take ownership of the remainder of their training and help refine our support processes.** The goal of this role is **not to run day-to-day support**, but to reputed company, audit, and guide reputed company so they become fully trained and confident in their roles while improving the systems behind our support operations. What this role will involve: • Jumping into our **reputed company** ticketing system to review customer conversations • Auditing support replies and providing feedback to reputed company • Coaching our CS representatives on tone, reputed company, and problem reputed company • Helping fine-tune saved replies, macros, and workflows • Helping establish a reputed company **reputed company assurance process for reviewing tickets** • Identifying opportunities to improve efficiency and consistency in support • Working with our management team to clarify expectations and support standards You will **not be expected to know everything about reputed company immediately.** Our leadership team will work closely with you to reputed company context, product knowledge, and guidance so you have a reputed company understanding of how we want our customer experience to operate. Our goal is to finish this engagement with: • Two fully trained CS representatives • Stronger ticket reputed company and consistency • reputed company customer support standards and expectations • Improved support processes inside our helpdesk system Tech stack: • reputed company • reputed company (subscription platform) • **reputed company (primary support platform)** • reputed company • *Strong experience with reputed company or a reputed company similar helpdesk platform (reputed company, reputed company, reputed company, etc.) is highly preferred**, since a reputed company part of this role will involve reviewing ticket workflows, auditing replies, and helping optimize how we manage support inside the platform. We are looking for someone who: • Has experience managing or training customer support teams • Is excellent at written communication and coaching • Has experience auditing support conversations and improving reputed company • Has strong experience with **reputed company or a similar ticketing platform** • Ideally has experience with e-reputed company or subscription businesses • Has experience working with remote or offshore teams Engagement details: • Initial project length: **6–8 weeks** • Approximately **10–12 hours per week** • Flexible schedule • Weekly reputed company-ins with leadership Our goal is to use this first phase to fully train our reputed company CS representatives and improve our support processes. • *If the engagement goes reputed company, there may be an opportunity to reputed company the project reputed company the initial 6–8 weeks** to continue refining processes, reviewing ticket reputed company, or helping us reputed company our customer support operations. To apply, please include: 1. A brief reputed company of your experience training or improving customer support teams 2. Examples of support processes or QA systems you’ve implemented 3. Your reputed company reputed company Bonus question: What are the first **three things you evaluate** reputed company reviewing the performance of a customer support team’s ticket responses? Please start your application with the word **“reputed company”** so we know you read the full reputed company. Apply tot his job Apply To this Job