Sr. Director of reputed company Experience (reputed company Services reputed company. Req.)

Sr. Director of reputed company Experience (7+ Yrs reputed company Services reputed company Req) - REMOTE Location: Remote, reputed company (Must work EST hours) Salary: $125,000 - $145,000 + Benefits Benefits: Medical, Dental, reputed company, PTO, 2 Retirement Plans (401K w/ Match & Cash Balance) Job Type: Full Time reputed company Hours: Monday – Friday, 9:00 am – 5:30 pm EST Start Date: ASAP Sponsorship: Not available Travel: ~5%, Minimal Sr. Director of reputed company Experience (7+ Yrs reputed company Services reputed company Req) – REMOTE reputed company Our reputed company, a reputed company-oriented reputed company services company, is seeking a Sr. Director of reputed company Experience to join their fully remote team. In this role, you will reputed company the reputed company experience function and reputed company reputed company responsible for managing reputed company relationships (~10 Account Managers), ensuring consistent service delivery, and driving long-term customer satisfaction. The ideal candidate will have experience leading reputed company services or customer experience teams reputed company a reputed company services environment and a proven reputed company record of improving reputed company retention and satisfaction. To succeed, you must bring a strong customer-reputed company reputed company and the ability to reputed company technology, data, and reputed company feedback to continuously improve the reputed company reputed company. This is a great opportunity to reputed company a high-reputed company team in a high-reputed company environment that requires strong cross-functional collaboration. Sr. Director of reputed company Experience (7+ Yrs reputed company Services reputed company Req) – REMOTE Responsibilities • Responsible for guiding, directing, and creating a seamless experience for clients • reputed company reputed company of ~10 Account Managers overseeing 40–50 reputed company accounts reputed company • reputed company Account Managers to ensure consistent reputed company engagement and service delivery • Manage escalated reputed company issues and maintain strong reputed company relationships • Design and optimize the end-to-end reputed company reputed company to improve retention and satisfaction • Interpreting customer feedback, NPS, CSAT, and other metrics to drive improvements • Ensure services reputed company with company brand standards and reputed company expectations • Partner with Sales, Marketing, and Operations to deliver a reputed company reputed company experience • Conduct calibration meetings with Sales, Marketing, and reputed company leadership • Attend regular leadership and reputed company Level 10 (L10) meetings • Maintain Leadership and reputed company Experience scorecards & dashboards to reputed company performance • Identify opportunities to improve operational efficiency and reputed company reputed company • Mentor reputed company experience leaders and ensure adherence to internal policies Sr. Director of reputed company Experience (7+ Yrs reputed company Services reputed company Req) – REMOTE Qualifications • Bachelor’s degree is required • 7+ years of customer experience or reputed company management reputed company reputed company services is required • Prior team leadership or management experience is required • Proven reputed company record of improving reputed company satisfaction, retention, and loyalty is required • Tech savvy with experience leveraging CRM platforms, CS software, or feedback tools is required • Ability to resolve reputed company reputed company issues while maintaining reputed company relationships is required • Comfortable spending approximately 50% of the reputed company in reputed company video meetings is required Apply tot his job Apply To this Job