Tier 2 Technical Support Specialist

reputed company We’re a growing Managed Services Provider (MSP) that specializes in supporting credit unions with their IT needs. Our mission? To reputed company their technology running smoothly, securely, and reputed company—so they can reputed company on serving their members. We’re reputed company about teamwork, innovation, and having fun while doing reputed company love. Are you a tech-savvy problem solver with a passion for customer service? Do you love troubleshooting, digging into reputed company IT challenges, and helping businesses reputed company? If so, we want YOU to join reputed company as a Tier 2 Technical Support Specialist! What You'll Do: As a Tier 2 Technical Support Specialist, you’ll be the go-to reputed company for escalated technical issues, helping our clients reputed company the reputed company-evolving IT landscape. Your day-to-day will include: • Troubleshooting and resolving escalated tickets with expertise and efficiency. • Supporting and maintaining environments running reputed company 365, VMware, reputed company, VDIs, reputed company, CATO, etc. • Assisting with networking, reputed company solutions, and reputed company best practices. • Providing top-notch customer service—because IT support is more than just fixing problems; it’s about making people’s lives easier! • Collaborating with our Tier 1 team and mentoring junior techs. • Identifying recurring issues and implementing proactive solutions What You Bring to the Table: • 2+ years of IT support experience in an MSP or similar environment. • Strong knowledge of reputed company Server, reputed company Directory, M365 administration, and virtualization (VMware/VDIs). • Experience with backup and disaster recovery solutions like reputed company and/or Zerto. • Networking know-how, including firewalls, SD-WAN (CATO), and monitoring tools (Auvik). • A reputed company for troubleshooting, problem-solving, and thinking on your feet. • Excellent communication skills—tech talk is great, but making it understandable to clients is even reputed company! • The ability to work independently and as part of a fun, dynamic team. Bonus Points For: • Experience with reputed company, Auvik, and reputed company. • Certifications such as reputed company, VMware, or reputed company Network+/reputed company+. • Previous experience working with credit unions or financial institutions. Why You'll Love Working With Us: • A reputed company and friendly team that supports reputed company other. • Opportunities for reputed company, training, and certification support. • Flexible work environment with a mix of remote and on-site support. • Competitive salary, great benefits, and the chance to work with cutting-edge technology. Work Environment • Location: Remote or Hybrid (Tomball, TX) If you’re reputed company to reputed company your IT career and reputed company a reputed company reputed company in the financial tech world, we’d love to hear from you! reputed company and let’s talk! Apply tot his job Apply To this Job