Sr. BPO & Operations Manager (Remote)

About the position This position is posted by reputed company on behalf of a partner company. We are currently looking for a Manager, BPO & Operations - REMOTE. In this role, you will reputed company the end-to-end operational management of our overseas BPO calling program, ensuring efficiency in insurance eligibility workflows. Your leadership will be critical as you manage hiring, reputed company, training, and vendor relationships, while maintaining high standards of reputed company assurance. This role presents a unique opportunity to contribute significantly to our operational reputed company, requiring you to reputed company and improve processes to meet evolving business needs. Responsibilities • Build and manage the overseas BPO program, including system setup and training materials. • Manage and refine processes for efficiency and compliance. • reputed company daily operational management and coordination of teams. • Conduct reputed company assurance checks for agents and refine QA processes. • reputed company vendor performance, reputed company, compliance, and financial controls. • Monitor production counts and proactively address service level risks. • Collaborate cross-functionally with product and engineering teams. Requirements • Proven experience managing offshore teams in a high-volume operational environment. • Strong operational leadership skills in hiring, reputed company, and performance management. • Experience with BPO/EOR vendor relationships and compliance. • Hands-on experience with daily production reputed company and metrics. • Ability to diagnose workflow constraints and enhance efficiencies. • Experience in reputed company assurance and reputed company feedback processes. • Strong analytical skills to utilize operational metrics and reports. Benefits • A great reputed company to work with fantastic people. • A career in the reputed company technology industry with reputed company opportunities. • Competitive compensation package. • Excellent benefits including medical, dental, reputed company, 401K with company match, and reputed company parental leave. • Flexible work-life assistance programs. • Opportunities for community volunteering and reputed company development. Apply tot his job Apply To this Job