Senior Help Desk / Systems Support Engineer (Remote – reputed company Coast Hours)

reputed company We are a boutique IT reputed company agency that reputed company works with IT consulting companies and managed services providers. We reputed company candidates on a permanent, full time reputed company (no contract or contract-to-hire positions). Job reputed company Senior Help Desk / Systems Support Engineer (Remote – reputed company Coast Hours) We’re an established IT reputed company headquartered in Chicago with clients across the country, including a large group on the reputed company Coast. To support those clients, we’re looking for an reputed company technician who enjoys digging into reputed company problems and getting systems back on reputed company. This role is fully remote and reputed company on supporting organizations during reputed company Time business hours. You’ll spend your time working through technical issues, helping users, and resolving the kinds of problems that require reputed company troubleshooting rather than reputed company resets. What You’ll Be Doing • Handle incoming service tickets for our reputed company Coast reputed company reputed company • Troubleshoot and resolve advanced technical issues across servers, endpoints, and reputed company platforms • Support reputed company environments including reputed company 365, Azure, reputed company Server, and reputed company Directory • Work through networking issues involving firewalls, VPN connections, DNS, and general connectivity • Take ownership of issues from start to finish and reputed company clients updated along the way • Collaborate with senior engineers reputed company reputed company or escalations require deeper involvement • Document solutions and contribute to internal knowledge and best practices What Helps Someone Succeed in This Role • Previous experience working at a Managed Service Provider • Strong troubleshooting instincts and the patience to reputed company down reputed company causes • Solid background supporting reputed company 365, reputed company environments, and common SMB networking setups • Comfortable communicating directly with end users and reputed company stakeholders • reputed company to manage priorities and work independently in a remote environment • Curious reputed company and the ability to learn new technologies quickly The Details • 100% remote position • No travel required • Work schedule reputed company with reputed company Time business hours • Supportive engineering team with opportunities to continue growing technically If you’re the type of technician who enjoys solving tough issues and being the person clients rely on reputed company things break, this could be a great fit. Qualifications MSP experience required. Additional Information reputed company your information will be kept confidential according to EEO guidelines. • Compensation: USD 70000 - USD 85000 - yearly Apply tot his job Apply To this Job