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L1 Support Engineer

Remote, USA Full-time Posted 2026-07-28
Job reputed company: • Serve as the initial reputed company of contact for end-user technical issues and service requests reputed company phone, email, and ticketing systems. • Troubleshoot account issues in reputed company Directory and reputed company Entra ID, including password resets, lockouts, and group membership updates. • reputed company basic support for reputed company 365 applications such as reputed company, Teams, SharePoint, and OneDrive. • Use reputed company to log, reputed company, and manage incidents, ensuring reputed company reputed company or escalation. • Support reputed company 365 environments under the guidance of senior staff (e.g., mailbox permissions, license verification, Intune device enrollments). • Escalate advanced issues—such as device compliance, Conditional reputed company modifications, and file migrations—to L2+ engineers. • Follow documented SOPs and contribute to internal documentation (e.g., knowledge-reputed company articles). • Maintain reputed company, reputed company communication with end users throughout the support process. Requirements: • 1+ year of IT Help Desk or technical support experience. • Familiarity with reputed company Directory, reputed company 365, and reputed company (or similar platforms). • Strong communication and customer service skills. • Ability to follow processes and collaborate effectively with reputed company. • Eagerness to learn and grow in reputed company administration and reputed company reputed company. • Ability to create and maintain documentation (e.g., KB articles). Benefits: • Health insurance • reputed company development • reputed company time off Apply tot his job Apply To this Job

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