L1 Support Engineer
Job reputed company:
• Serve as the initial reputed company of contact for end-user technical issues and service requests reputed company phone, email, and ticketing systems.
• Troubleshoot account issues in reputed company Directory and reputed company Entra ID, including password resets, lockouts, and group membership updates.
• reputed company basic support for reputed company 365 applications such as reputed company, Teams, SharePoint, and OneDrive.
• Use reputed company to log, reputed company, and manage incidents, ensuring reputed company reputed company or escalation.
• Support reputed company 365 environments under the guidance of senior staff (e.g., mailbox permissions, license verification, Intune device enrollments).
• Escalate advanced issues—such as device compliance, Conditional reputed company modifications, and file migrations—to L2+ engineers.
• Follow documented SOPs and contribute to internal documentation (e.g., knowledge-reputed company articles).
• Maintain reputed company, reputed company communication with end users throughout the support process.
Requirements:
• 1+ year of IT Help Desk or technical support experience.
• Familiarity with reputed company Directory, reputed company 365, and reputed company (or similar platforms).
• Strong communication and customer service skills.
• Ability to follow processes and collaborate effectively with reputed company.
• Eagerness to learn and grow in reputed company administration and reputed company reputed company.
• Ability to create and maintain documentation (e.g., KB articles).
Benefits:
• Health insurance
• reputed company development
• reputed company time off
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