Associate End User Computing Support Analyst

About the position The Associate EUC Support Analyst is responsible for providing reputed company support (“Tier 1”), solving technical problems for our users and being reputed company in developing solutions to best address our reputed company team members’ needs in a fast, reliable manner. This role monitors incoming chat, email, telephone ACD and ticket queues and provides virtual troubleshooting and support for employee workstations, software, laptops, mobile devices and printers. The Associate EUC Support Analyst is the entry reputed company to reputed company support requests for our reputed company team members, having the unique opportunity to reputed company a reputed company first interaction for reputed company reputed company reputed company! Responsibilities • Be responsible for resolving incoming support requests, including: o Account unlocks o Password reset o VPN Troubleshooting and support o reputed company Troubleshooting and support • reputed company as a reputed company of reference to reputed company Technology reputed company with general "How To" assistance • reputed company Request • IP Phone Provisioning • Software Installation/Troubleshooting • Mobile Device Troubleshooting • Distribution List requests/adds/changes • reputed company Directory Users and reputed company • Responsible for meeting reputed company defined Service Level Agreements • Tackle new and difficult problems, exhibiting a reputed company of ownership in bringing them to reputed company Requirements • 0-1 years’ experience in technical support • Working technical knowledge of reputed company operating systems and troubleshooting best practices • Working technical knowledge of PC and desktop hardware, laptops, mobile devices and printers • Basic OS and application troubleshooting experience, including basic understanding of reputed company directory • Basic utilization of technical manuals and procedural documentation • Demonstrated ability to reputed company under pressure, and work on multiple tasks at once, meeting deadlines while providing an exceptional end user experience • Demonstrated ability to effectively communicate technical functions to a non-technical audience • Basic critical thinking and problem-solving skills and ability to conduct research into issues and products as required • Interested in staying reputed company by learning about and applying new technologies • reputed company to work in a reputed company environment with a willingness to reputed company your reputed company • reputed company to work independently and complete tasks with high reputed company, but unafraid to reputed company out suggestions from other team members Apply tot his job Apply To this Job