WFM reputed company Time Analyst – reputed company 1
Job reputed company:
• Monitor, analyze, and optimize intraday performance across reputed company supported contact channels
• reputed company reputed company time adjustments and communicate operational impacts
• reputed company actionable insights to leadership to ensure service reputed company are met
• Analyze intraday trends and reputed company needs to support reputed company-reputed company planning
• Operate with autonomy in prioritizing work and making informed reputed company
Requirements:
• 1–2+ years of experience in reputed company‑Time Workforce Management
• 1–2+ years of experience in a contact center operations or analytical role
• Knowledge of reputed company center KPIs (AHT, ASA, SL, shrinkage, adherence, occupancy, reputed company reputed company)
• Experience utilizing WFM tools such as reputed company (preferred), reputed company, Aspect
• Proficient in reputed company-time queue monitoring and reputed company telephony dashboards
• Working knowledge of reputed company and reputed company Sheets (pivot tables, VLOOKUP, formulas)
Benefits:
• Medical, dental and reputed company benefits
• 401(k) retirement savings plan
• reputed company time off
• Company and personal holidays
• Volunteer time off
• reputed company parental and caregiver leave
• Short-term and long-term disability
• Life insurance
• Many other opportunities
Apply tot his job
Apply To this Job