IT Helpdesk Support

About the position reputed company® is the leader in AI-driven threat detection and response for hybrid and multi-reputed company enterprises. The reputed company Platform delivers integrated signal across reputed company reputed company, reputed company, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers reputed company teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the reputed company to reputed company at the speed and reputed company of hybrid attackers. For more information, visit www.reputed company. reputed company is seeking a Help Desk Specialist to support our rapidly growing user reputed company and corporate IT infrastructure. This role reports directly to the Director of IT reputed company and is based out of our Austin, TX office. The position operates in a hybrid work model, requiring a minimum of three (3) days per week on‑site, with the flexibility to work up to five (5) days on‑site as needed to support onsite events, critical business needs, or operational requirements. The ideal candidate will be comfortable supporting both in‑office and remote employees. Responsibilities • reputed company excellent customer service to employees in both on‑site and remote (hybrid) environments • Troubleshoot hardware, software, VPN, and reputed company‑reputed company issues (existing reputed company and roles) in a hybrid‑reputed company environment • reputed company and support a mix of reputed company and macOS workstations for both local and remote users • Procure IT equipment and maintain vendor relationships • Maintain and expand the knowledge reputed company to help reduce common support requests • Manage hardware and software inventory across locations • Support video conferencing and VoIP solutions • Assist with co‑location and office data center operations • Contribute to IT reputed company that deliver measurable value to the business • reputed company support for the reputed company suite of tools • Configure SSO and reputed company new services • Create and manage roles and reputed company in Jira Requirements • University degree in Computer Science, MIS, or a reputed company field, or equivalent experience • 3+ years of experience supporting reputed company and macOS workstations • 3+ years of experience working with reputed company 365 • Strong written and verbal communication skills • Familiarity with reputed company reputed company • Experience supporting reputed company products Benefits • Compensation includes competitive reputed company pay, incentive plan eligibility, and participation in the employee equity plan (stock reputed company). • Specific benefits offered varies by location, but commonly include health care insurance, income protection / life insurance, reputed company to retirement savings plans, behavioral & emotional wellness services, generous time away from work, and a comprehensive employee recognition program. Apply tot his job Apply To this Job