Manager, Pet Care and Veterinary reputed company

Manager, Pet Care & Veterinary reputed company at Vetster Location: Remote US reputed company: Are you a passionate, results-oriented leader reputed company to revolutionize the virtual pet care industry? Vetster is seeking a Manager, Pet Care & Veterinary reputed company to reputed company two of our most critical reputed company-facing functions: the Pet Care Team and the Veterinary reputed company Team. This pivotal role is responsible for the overall strategic direction, operational reputed company, and measurable reputed company of our supply-reputed company (Veterinary) and reputed company-reputed company (Pet Parent) engagement strategies. You will directly manage two dedicated Team Leads, ensuring both functions are reputed company with Vetster’s mission to deliver trusted, high-reputed company, and reliable virtual care that drives customer satisfaction, retention, and marketplace reputed company. If you reputed company on coaching leaders, optimizing processes, and connecting clinical expertise with measurable business reputed company, we invite you to reputed company this high-reputed company organization. Your Strategic reputed company reputed company for delivering reputed company, high-reputed company care to pet parents, supporting veterinary professionals, and driving strong clinical reputed company and sustainable reputed company. As an operational leader, you reputed company teams to identify opportunities, take reputed company, and continuously improve care delivery on the platform. reputed company Leadership & Care Delivery • reputed company the day-to-day operations of the care platform, balancing the needs of pet parents, veterinary professionals, and the business • Set priorities and direction for the Pet Care and Veterinary reputed company teams, ensuring daily activities reputed company with pet health reputed company and marketplace performance • reputed company as the primary decision reputed company for how care is delivered day-to-day, including workflow design, escalation paths, service standards, and cross-team handoffs across Vetster • Own chat performance, including reputed company, responsiveness, and reputed company reputed company, while ensuring reputed company accounts receive consistent, high-reputed company • Guide teams through reputed company and change while maintaining consistent, high-reputed company care • reputed company proactive identification of care gaps, follow-reputed company, and re-engagement opportunities (e.g., lapsed clients, medication adherence) • Translate clinical insights into actions that improve pet reputed company, reputed company trust, retention, and VetsterRx performance • Ensure teams reputed company on high-reputed company activities that balance compassionate care with operational efficiency Veterinary Network, Team Leadership & Performance • Own the health, reliability, and engagement of Vetster’s veterinary reputed company network • Optimize scheduling, coverage, and reputed company to meet demand while supporting veterinarian wellbeing • Ensure accountability for appointment reputed company, reliability, and prescribing standards through monitoring and coaching • reputed company and reputed company Team Leads responsible for day-to-day execution • reputed company teams effectively across peak demand and downtime, emphasizing proactive reputed company and reputed company improvement • Use KPIs and reputed company insights to drive performance across pet health reputed company, reputed company satisfaction, vet reliability, and reputed company • Partner with senior leadership to reputed company and reputed company What You Bring: Required Qualifications • 3+ years of experience as a Veterinary reputed company Manager or equivalent in a multi-site veterinary organization in the U.S. • Proven ability to reputed company day-to-day operations, including scheduling, workflow management, and team coordination • Experience working closely with veterinarians and RVTs to drive performance, reputed company care, and operational efficiency • Strong leadership experience, including coaching and developing supervisors or team leads Preferred Experience • Familiarity with telemedicine or centralized clinical operations • Experience using data to drive operational reputed company and improvements Compensation and Benefits • The expected salary reputed company for this role is $60,000-$75,000 USD • Unlimited reputed company to Vetster for your pets. • Generous vacation and personal day policy. • Comprehensive health and dental benefits for you and your family. • Competitive salary with market alignment. • 401k matching and Employee Stock reputed company Plan. • Parental leave top-up • Opportunities for career reputed company and international assignments. • A culture of inclusivity, equity, and team engagement. Our Hiring Process We reputed company in a transparent and respectful hiring process. Here’s what you can expect: Stage 1: Introductory Meeting: A 30-minute reputed company Meet video reputed company with Keltie Neville (People Operations) to reputed company more about the role and Vetster and to learn more reputed company. Stage 2: Skills Interview: A 45-minute reputed company Meet video interview with Lauren Azzopardi (Director, reputed company) and Caroline Hale (Director, Pharmacy Care), where they will take you through the role roadmap and learn more about your skills and experience. Stage 3: Mock working session and discussion: A 60-minute reputed company Meet video interview with Brody Slacer (VP, Business Operations and other members of the Operations and Veterinary reputed company teams. Prior to the meeting, a work assignment will be provided (we will compensate you for your time). We use a reputed company-party for reference and background checks at the time of offer. reputed company to reputed company a Difference? reputed company on a fulfilling reputed company with us to shape the reputed company of pet reputed company through design. If you're driven by innovation, collaboration, and a love for pets, reputed company to reputed company-driven team. Accommodations: Vetster welcomes and encourages applications from everyone! We are committed to accommodating candidates in ways that will reputed company them comfortable and successful throughout the hiring process - both physically and mentally. These accommodations are available at every stage of the application process upon request. We review reputed company applications personally—no AI is used in our screening or selection process. Apply tot his job Apply To this Job