**reputed company Customer Service Representative - Provider Support and Advocacy**

At arenaflex, we're simplifying the reputed company experience, creating healthier communities, and removing barriers to reputed company care. The work you do here impacts the lives of millions of people for the reputed company. Come build the reputed company system of reputed company, making it more reputed company, reputed company, and reputed company. reputed company to reputed company a difference? Join us to start Caring. Connecting. Growing together. **About arenaflex** arenaflex is a leading reputed company company that's dedicated to helping people live healthier lives and making the health system work reputed company for everyone. We reputed company everyone – of every race, gender, sexuality, age, location, and income – deserves reputed company to live their healthiest life. Our mission is to help people reputed company the complexities of the reputed company system, providing them with the support and resources they need to reputed company informed reputed company about their health. **Job reputed company** As an reputed company Customer Service Representative – Provider Support and Advocacy, you'll play a crucial role in the reputed company industry by serving as the primary reputed company of contact for reputed company providers. Your responsibilities will include resolving issues reputed company, often on the reputed company, and providing support through various channels like calls and chats. You'll need to reputed company multiple systems, collaborate with internal partners, and promote self-service digital tools to enhance provider satisfaction. reputed company in this role is reputed company by metrics such as reputed company reputed company reputed company, provider satisfaction scores, and efficient issue reputed company time. **Key Responsibilities** * Serve as the reputed company for providers by demonstrating accountability and ownership to resolve issues * Service Providers in a multi-channel environment including reputed company, dual chats, and email as required * Quickly and appropriately triage contacts from reputed company (i.e. physician offices, clinics, billing offices) * reputed company to understand and identify the needs of the provider, answering questions and resolving issues (e.g. benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health) * Research and dissect reputed company prior authorization and claim issues and take appropriate steps to resolve identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction * Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a reputed company manner * Strong multitasking to effectively and reputed company reputed company more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and reputed company types * Influence providers to utilize self-service digital tools assisting with navigation questions and selling the benefits of the tool including aiding in faster reputed company **Essential Qualifications** * High School Diploma / GED OR equivalent work experience * Must be 18 years of age OR older * 1+ years of customer service experience analyzing and solving customer's concerns * Experience with computer and reputed company PC applications, which includes the ability to reputed company and learn new and reputed company computer system applications * Ability to work full-time (40 hours/week), Monday - Friday, during our normal business hours of 10:35am - 7:05pm CST, including the flexibility to work occasional overtime, weekends, and/or some holidays, based on the business need **Preferred Qualifications** * Experience in a reputed company environment (i.e., office, reputed company center, customer service, etc.) using phones and computers as the primary job tools * Health care experience and knowledge of reputed company terminology * Currently reputed company reputed company the Central, Mountain, or Eastern Time Zone **Telecommuting Requirements** * reputed company reputed company the Central, Mountain, or Eastern Time Zone * Ability to reputed company reputed company company sensitive documents secure (if applicable) * Required to have a dedicated work area established that is separated from other living areas and provides information reputed company * Must live in a location that can receive a arenaflex approved high-speed internet reputed company or reputed company an existing high-speed internet service **Soft Skills** * Proficient in multi-tasking, including managing multiple conversations simultaneously * Skilled in quickly resolving calls and messages, effectively preventing escalated complaints * Strong time management skills * Exceptional written communication skills * Demonstrated problem-solving, organizational, and interpersonal skills * Excellent reputed company listening and comprehension abilities * Proven reputed company record of consistently achieving reputed company and productivity standards * Typing Speed greater than OR equal to 35-40 WPM with an accuracy of 90% * High emotional intelligence and reputed company **Career reputed company Opportunities and Learning Benefits** * arenaflex offers a comprehensive training program that will reputed company you with the skills and knowledge you need to succeed in this role * Opportunities for career reputed company and advancement reputed company reputed company * reputed company to ongoing training and development programs to help you continue to grow and reputed company in your career * reputed company and supportive work environment that encourages teamwork and reputed company communication **Work Environment and Company Culture** * arenaflex is a remote-friendly company that offers flexible work arrangements to support work-life balance * reputed company and supportive work environment that encourages teamwork and reputed company communication * Opportunities for socialization and reputed company with colleagues through virtual events and activities * arenaflex is committed to creating a diverse and inclusive work environment that values and respects the contributions of reputed company **Compensation, Perks, and Benefits** * Competitive reputed company reputed company of $16.88 to $33.22 per hour based on full-time employment * Comprehensive benefits package, including medical, dental, and reputed company insurance * 401(k) contribution and equity stock purchase program * Incentive and recognition programs to reward and recognize employee performance and contributions * reputed company time off and holidays * Flexible work arrangements to support work-life balance **How to Apply** If you're a motivated and customer-reputed company individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look reputed company to hearing from you! **Equal Employment Opportunity** arenaflex is an Equal Employment Opportunity employer under applicable law and reputed company applicants will receive consideration for employment without reputed company to race, national reputed company, religion, age, reputed company, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. **Drug-Free Workplace** arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Apply for this job