Educational Support Specialist (Spanish-speaking)

Fast Facts The Educational Support Specialist (Spanish-speaking) is a fully remote position responsible for providing academic and administrative support to students and families, while coordinating virtual tutoring sessions and tracking student progress at Tutor Me Education. Responsibilities: Conduct intakes with families, coordinate instructors, track student progress, provide quality customer service, manage class schedules, and support regional operations in a virtual environment. Skills: Excellent communication skills in English and Spanish, strong organizational skills, technology proficiency, and ability to manage multiple responsibilities. Qualifications: Bachelor’s Degree, 2-3 years of experience in a virtual operations environment, and bilingual in English and Spanish required. Location: Fully Remote Compensation: Not provided by employer. Typical compensation ranges for this position are between $45,000 - $65,000. This job is fully Remote! Clear and excellent English communication skills, Spanish skills, technology skills, and organization skills, required. Responsibilities • The Educational Support Specialist is integral to the success of Tutor Me Education by doing intakes with families/students, ,coordinating instructors, tracking student progress, and providing quality customer service • Actively support Tutor Me Education Regional Operations • Provide outstanding academic services to students and their families • Operate seamlessly in a virtual operating environment • Maintain Tutor Me Education operating standards including people, financial, and academic standards • Ensure delivery of programs and initiatives for our students and school district partners • Meet operational excellence standards • Provide virtual administrative support to Regional Operations including answering phones, managing daily business data, and creating/ managing schedules with students and teachers • Manage class schedules to effectively staff sessions and meet company efficiency and usage targets • Manage virtual tutoring sessions • Monitor all students’ academic progress • Help ensure flawless execution of programs and initiatives • Manage your own time in compliance with company and regulatory requirements • Conduct conferences with partner program directors to review progress, adjust academic plans, and renew enrollments • Other responsibilities – as required by the business • Relish building relationships with students and their families • Dedicated to meeting the expectations and requirements of internal and external customers • Fosters an environment of open communication with students and parents to ensure positive and effective conflict resolution Qualifications • Time management, planning, and prioritization • Ability to organize and manage multiple responsibilities successfully • Exhibits professional and approachable demeanor • Ability to prioritize and focus on key objectives, which may change from month to month • Effective communications both in virtual environments • Proficient in using all communication media including in person, phone, and video • Ability to build engagement and trust in virtual relationships, whether with customers or with team members • Works Well With Others • Learning agility – able to adapt to changes in work environment by changing behaviors as required • Able to acquire new skills as required • Ability to engage, manage and grow virtual relationships with customers, employees, and business partners (e.g. local schools) • Ability to manage remote teachers • Ability to work independently • High tolerance for ambiguity • Bachelor’s Degree required • 2-3 years progressive career growth • Experience working in a virtual operations and team environment • Bilingual in English and Spanish required • Proficient in Microsoft Office and Google applications Fully Remote! PTO Etc. Apply tot his job Apply To this Job