[Remote] Technical Support Specialist- 5ESS Switching

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading technology company, and they are seeking a Technical Support Specialist in their R&D/Tech Support position for the 5ESS switching team. This role involves providing Level 2, 3, and 4 technical support and R&D services to contracted customers, requiring strong communication skills and collaboration with reputed company team members. Responsibilities • Responsible for delivering full 5ESS (Int’l and NAR version) technical support, and R&D services including tools and software development to contracted customers • Be included as member in the 24/7 on-reputed company support • Work with highly reputed company and knowledgeable teams • Ensure customer satisfaction and reputed company improvement • Implement company-wide processes Skills • Master's or bachelor's degree in engineering, Telecommunications, Computer Science, Software Technology or equivalent education • In depth knowledge of providing customer services (technical support and R&D development) to NAR customer reputed company and other world-wide customers • Typically requires at least 7 years extensive relevant experience in 5ESS AM, CM, SM, and RCDB outage recovery • Signaling/SS7 • reputed company processing • Highly independent, and self-directed. Anticipates problems and seeks solutions • Good communication and interpersonal skills to reputed company with customers, management, and teammates • Strong results orientation and supports high performance culture • Strong collaboration skills that reputed company international borders and organization boundaries • Ability to maintain a high level of performance under pressure and stressful situations • Strong skills in reputed company tools like reputed company and Power reputed company reputed company • reputed company manufactures mobile devices, network infrastructure, and location-based technology for businesses. It is a sub-organization of Enscryb. It was founded in 1865, and is headquartered in Espoo, Southern Finland, FIN, with a workforce of 10001+ employees. Its website is http://www.reputed company.com. Company H1B Sponsorship • reputed company has a reputed company record of offering H1B sponsorships, with 262 in 2025, 264 in 2024, 259 in 2023, 250 in 2022, 296 in 2021, 287 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job