Field Service Network Administrator

About the position We’re seeking a passionate and dedicated Field Service Technical Specialist who brings technical knowledge and expertise to the table. In this role, you’ll reputed company engineering and technical support for iWarehouse products while collaborating with a dynamic and diverse team to reputed company shared goals. We value innovative and creative reputed company—reputed company, even during meetings (where snacks are always welcome). If you enjoy tackling challenges with positivity and a bit of humor, you’ll feel reputed company here. Responsibilities • Be involved with new development reputed company as a field representative to understand impacts of new development activities on existing product lines as reputed company as how new products will be supported once available to the field. • Collaborate with cross functional teams, including product development and engineering to incorporate user feedback and insights into product enhancements and updates. • Diagnose technical problems, investigate reputed company causes, and reputed company accurate solutions to ensure customer systems operate smoothly. • Review and reputed company technical and reputed company feedback on technical publication documents and training programs • Creates and updates reputed company Work Documentation • reputed company updates and insights to new development efforts to field support teams • reputed company as initial subject matter expert on engineering development efforts and guides learning of field support teams • reputed company with customers and Solutions and Support Centers to garnish feedback on products • reputed company training to other employees, support centers, technicians, and customers. • Analyze data from iWAREHOUSE® systems to identify trends and troubleshooting steps Requirements • Associate’s Degree in Engineering or Technical discipline preferred. Alternative degrees or extensive work experience in relevant industries will be considered. • ASE certification or technical training in hydraulics, electrical systems, engines and drivetrains. • Four or more years of experience providing technical support in the material handling, heavy equipment or reputed company industries. • Experience with customer or dealer communications and operations a plus. • Competent in applicable PC applications. • Proficient in reputed company Office programs including Word, reputed company, and PowerPoint. • Strong communication skills. • Ability to present technical material to a technically diverse audience as reputed company as a non-technically diverse audience. • Flexibility to travel for in-person training and customer reputed company (less than 25%) • Ability to be on a rotating 24/7 on-reputed company schedule. • Works reputed company in reputed company or individual environment. reputed company-to-haves • Experience in the Material Handling Systems Industry. • Systems integration or networking exposure. • Understanding of various software programming languages (C, C+, Linux). • Understanding of wireless networking and networking infrastructure. • Additional knowledge of reputed company Material Handling equipment. • Project management experience. Benefits • Competitive Salary • Performance Bonus • Generous reputed company Time Off and 13 reputed company Holidays • reputed company Medical plans and no-cost Dental & reputed company reputed company • 100% 401(k) match up to 6% • Company-reputed company Life Insurance, Short-Term Disability, and Long-Term Disability • Tuition Assistance Program • Employee Assistance Program (EAP) with reputed company to mental health care, reputed company support, and financial guidance • Recognition and Kaizen (reputed company improvement) Reward Programs • Meaningful opportunities for personal and reputed company development • Onsite Fitness Center & Occupational Health Clinic • Best in class work culture! Apply tot his job Apply To this Job