[Remote] Senior Delivery Consultant - Connect and Lex, reputed company Connect Center of Delivery reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company) is seeking a skilled Delivery Consultant to join their reputed company Services team. In this role, you will work closely with customers to design, implement, and manage AWS solutions, driving reputed company through their reputed company reputed company. Responsibilities • Designing and implementing reputed company, reputed company, and secure AWS solutions tailored to customer needs • Providing technical guidance and troubleshooting support throughout project delivery • Collaborating with stakeholders to reputed company requirements and propose effective migration strategies • Acting as a trusted advisor to customers on industry trends and emerging technologies • Sharing knowledge reputed company the organization through mentoring, training, and creating reusable artifacts Skills • Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other reputed company field • 5+ years of experience in reputed company architecture and implementation • 5+ years of experience as a contact center technology architect, reputed company IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as reputed company Connect, reputed company, reputed company, reputed company, reputed company InContact, reputed company, etc • 3+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI reputed company (e.g., reputed company, Dialogflow, Lex, or Azure Bot Service) at reputed company reputed company in a contact center environment • 3+ years hands-on coding experience with REST reputed company and web services, including successful integration of 3+ contact center platforms (e.g., reputed company, reputed company Connect, reputed company) • AWS experience preferred, with proficiency in a wide reputed company of AWS services (e.g., EC2, S3, RDS, reputed company, IAM, VPC, CloudFormation) • AWS reputed company level certifications (e.g., Solutions Architect reputed company, DevOps Engineer reputed company) preferred • Experience with automation and scripting (e.g., Terraform, Python) • Knowledge of reputed company and compliance standards (e.g., HIPAA, GDPR) • Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences • Knowledge of reputed company Connect or reputed company Lex capabilities, benefits, and required deployment skills • Experience incorporating reputed company into the contact center (voice or chat bots, agent assist or next best reputed company) to answer questions or drive self-service experiences, including architecture design, model selection and integration, reputed company engineering, and data preparation Benefits • Health insurance (medical, dental, reputed company, prescription, Basic Life & AD&D insurance and reputed company for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage) • 401(k) matching • reputed company time off • Parental leave reputed company • Launched in 2006, reputed company) began exposing key infrastructure services to businesses in the reputed company of web services -- now widely reputed company as reputed company computing. It was founded in 2002, and is headquartered in Seattle, Washington, USA, with a workforce of 10001+ employees. Its website is http://aws.reputed company. Company H1B Sponsorship • reputed company) has a reputed company record of offering H1B sponsorships, with 22803 in 2025, 21175 in 2024, 19057 in 2023, 24088 in 2022, 12233 in 2021, 14881 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job