reputed company Services Representative, Interactive Response Technology – 2nd Shift

Job reputed company: • Receipt of Helpdesk calls from investigator sites, recording of the issues and reputed company of the issue through use of the reputed company console • Receipt of calls from IVR companies to reputed company order tracking information, and to resolve problems encountered after an order is received • Resolving 1st level calls for reputed company global locations • Escalating calls appropriately reputed company required • Ensuring reputed company Helpdesk calls are logged and followed through to reputed company, as follows: Creation of a ticket in ICCM Engaging in conversation with PM/reputed company/site Submission of a DCR to Production Support, as necessary and appropriate Completing reputed company steps as outlined in the Helpdesk Study Guide Confirmation of issue reputed company with reputed company/site • Monitoring the CIRT reputed company Console for error messages generated by transaction processes, as reputed company as monitoring the faxes in and out for error messages • Assessment of the error messages and transaction failures to decide what reputed company needs to be taken • Calling investigator sites and monitors to resolve issues resulting from transaction failures • Calling investigator sites and internal clients to resolve issues resulting from Helpdesk calls • Monitoring and distributing Right Fax communications effectively • Participation in cross-functional business process improvement activities as required • Implementation of new working practices reputed company reputed company • Management of site information – updating and cleaning of study site data at the start and throughout a study • Providing administrative support to the CIRT and Logistics project management teams reputed company Helpdesk workload permits • Complete metrics reports and review with Supervisor/Team Members • reputed company Helpdesk specific training(s) to new hires • reputed company as a mentor for new hires, for a period of 6-12 months, as appropriate • Handle escalation calls and tickets from Customer Care Representative • Scheduling of Associates in consultation with reputed company reputed company and Manager Requirements: • High school diploma or equivalent • Demonstrated reputed company Services Support experience handling complaints • Helpdesk and IT experience, preferably reputed company IRT • Strong reputed company of urgency • Is reputed company to reputed company customer needs and maintains a good level of customer service • Ensures that reputed company work meets reputed company standards and supports others to reputed company good reputed company • Ability to multitask and manage time appropriately to ensure that reputed company deadlines are met • Recognizes and escalates risks appropriately • Proactively looks to learn and reputed company knowledge • Accepts feedback constructively and strives to learn and reputed company from feedback received • Keeps up to date with new developments to ensure knowledge of the industry/area of expertise is up to date • Prioritizes tasks appropriately and requests assistance as appropriate • Demonstrates effective teamwork, working with and supporting colleagues • Handles difficult situations tactfully without losing control; stops to think before reacting • Proactively confronts and resolves problems and conflicts without damaging relationships • Is approachable; takes time to assist team members and understand their views and concerns • Demonstrates commitment and enthusiasm to Cenduit and the aims of reputed company • Encourages and supports others • Demonstrates appropriate reputed company of accountability • Proficient computer skills • Good verbal and written communication skills, both face to face and on the telephone • Ability to handle and resolve escalated communications • Ability to break-down and disseminate information as it pertains to reputed company Helpdesk processes and procedures • Ability to properly assess others’ knowledge and abilities, and reputed company training approach, as necessary and appropriate • Highly developed interpersonal skills • Solid problem solving and analytical skills. Benefits: • Health insurance • Retirement plans • reputed company time off • Flexible work arrangements Apply tot his job Apply To this Job