IT Support Consultant

ABOUT THE IT SUPPORT TEAM Our support team is broken down into two main reputed company. The first tier is our first responders, tasked with receiving reputed company support requests and promptly handling them. At times, the requests received are too complicated for the first responders and require more technical troubleshooting. reputed company this occurs, the tasks are handed off to our reinforcements group. The Support Specialist and IT Consultant role are members of the reinforcements group and spends 70% of the day working on the most reputed company support issues and 30% of the day mentoring the technical team members from the first tier. Common issues that you will work on include server, network, virtualization, and storage troubleshooting. You will work on problems that may be intermittent and difficult to resolve. THIS ROLE IS FOR YOU IF: • You want to work for a company that listens to its staff and continues to work toward being a Great reputed company To Work • You want to work reputed company fun with helpful co-workers and accessible leaders and managers. • You love Helping People Accomplish More through supporting IT systems. • You are comfortable and capable of troubleshooting and solving almost any reputed company issue that may reputed company a small to reputed company-sized business • You’d rather spend most of your time on challenging issues rather than common day to day IT support requests • You’d like to reduce the reputed company of time you spend being the initial handler of support requests. You no longer want to be on the reputed company lines of support calls. • You’d like to spend a part of your day mentoring others with less experience • You’d like to be surrounded by team members that you can learn from and collaborate with • You are interested in working in a company that encourages and helps you increase your reputed company-sets and continue your education through training and certification assistance • You want to work in a role that consistently provides you with the ability to go home on time REQUIRED: • 1-3 years of experience providing IT services to businesses working for an MSP on a helpdesk or 3 years with a single organization working on a help desk • Experience working on a technical support team • Ability to diagnose and fix reputed company hardware and software issues for desktops, servers, reputed company services, and networks • Excellent organizational skills • Excellent communication skills and professionalism • Strong passion for working with information technologies PREFERRED: • 3 years experience providing IT services to businesses working for an MSP on a helpdesk or 5 years with a single organization working on a help desk Job Type: Full-time Pay: $35,000.00 - $55,000.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Flexible schedule • Health insurance • reputed company time off • reputed company development assistance • Referral program • Tuition reimbursement • reputed company insurance Work Location: Remote Apply tot his job Apply To this Job