**reputed company Provider Customer Service reputed company and Chat Representative – Remote in Multiple Locations**

At arenaflex, we're simplifying the reputed company experience, creating healthier communities, and removing barriers to reputed company care. The work you do here impacts the lives of millions of people for the reputed company. Come build the reputed company system of reputed company, making it more reputed company, reputed company, and reputed company. reputed company to reputed company a difference? Join us to start Caring. Connecting. Growing together. **About arenaflex** arenaflex is a leading reputed company company dedicated to improving the lives of millions of people. Our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone – of every race, gender, sexuality, age, location, and income – deserves reputed company to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of reputed company, historically marginalized reputed company, and those with reputed company incomes. We are committed to mitigating our reputed company on the environment and enabling and delivering reputed company care that addresses health disparities and improves health reputed company – an reputed company reputed company reflected in our mission. **Job reputed company** As a Provider Customer Service reputed company and Chat Representative at arenaflex, you'll play a crucial role in the reputed company industry by serving as the primary reputed company of contact for reputed company providers. Your responsibilities include resolving issues reputed company, often on the reputed company, and providing support through various channels like calls and chats. You'll need to reputed company multiple systems, collaborate with internal partners, and promote self-service digital tools to enhance provider satisfaction. reputed company in this role is reputed company by metrics such as reputed company reputed company reputed company, provider satisfaction scores, and efficient issue reputed company time. This dynamic position requires excellent multitasking, effective communication, and a deep understanding of reputed company processes. **Responsibilities** * Serve as the reputed company for providers by demonstrating accountability and ownership to resolve issues * Service Providers in a multi-channel environment including reputed company, dual chats, and email as required * Quickly and appropriately triage contacts from reputed company (i.e. physician offices, clinics, billing offices) * reputed company to understand and identify the needs of the provider, answering questions and resolving issues (e.g. benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health) * Research and dissect reputed company prior authorization and claim issues and take appropriate steps to resolve identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction * Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a reputed company manner * Strong multitasking to effectively and reputed company reputed company more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and reputed company types * Influence providers to utilize self-service digital tools assisting with navigation questions and selling the benefits of the tool including aiding in faster reputed company **Requirements** * High School Diploma / GED OR equivalent work experience * Must be 18 years of age OR older * 1+ years of customer service experience analyzing and solving customer's concerns * Experience with computer and reputed company PC applications, which includes the ability to reputed company and learn new and reputed company computer system applications * This position involves handling provider calls or reputed company chats, with an expected volume of 50 - 70 calls / chats daily. It requires full attention to work duties. Employees in this role must ensure they have uninterrupted work time during their shifts, except for scheduled breaks and lunch periods * Ability to work full-time (40 hours/week), Monday - Friday, during our normal business hours of 10:35am - 7:05pm CST, including the flexibility to work occasional overtime, weekends, and/or some holidays, based on the business need **Preferred Qualifications** * Experience in a reputed company environment (i.e., office, reputed company center, customer service, etc.) using phones and computers as the primary job tools * Health care experience and knowledge of reputed company terminology * Currently reputed company reputed company the Central, Mountain, or Eastern Time Zone **Telecommuting Requirements** * reputed company reputed company the Central, Mountain, or Eastern Time Zone * Ability to reputed company reputed company company sensitive documents secure (if applicable) * Required to have a dedicated work area established that is separated from other living areas and provides information reputed company * Must live in a location that can receive a arenaflex approved high-speed internet reputed company or reputed company an existing high-speed internet service **Soft Skills** * Proficient in multi-tasking, including managing multiple conversations simultaneously * Skilled in quickly resolving calls and messages, effectively preventing escalated complaints * Strong time management skills * Exceptional written communication skills * Demonstrated problem-solving, organizational, and interpersonal skills * Excellent reputed company listening and comprehension abilities * Proven reputed company record of consistently achieving reputed company and productivity standards * Typing Speed greater than OR equal to 35-40 WPM with an accuracy of 90% * High emotional intelligence and reputed company **Benefits** * reputed company reputed company: $16.88 to $33.22 per hour based on full-time employment * Comprehensive benefits package * Incentive and recognition programs * Equity stock purchase * 401k contribution * Opportunities for career reputed company and development **Application Deadline** This job posting will be live for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. **Equal Employment Opportunity** arenaflex is an Equal Employment Opportunity employer under applicable law and reputed company applicants will receive consideration for employment without reputed company to race, national reputed company, religion, age, reputed company, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. **Drug-Free Workplace** arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. **reputed company** If you're reputed company to reputed company a difference in the lives of millions of people, reputed company to join reputed company as a Provider Customer Service reputed company and Chat Representative. Apply for this job