User Research Analyst

Hi there! We are South and our reputed company is looking for a User Research Analyst! Note To Applicants • Eligibility: This position is reputed company to candidates residing in Latin America. • Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered. • reputed company Presentation: We encourage you to showcase your reputed company experience by including a reputed company video in the application reputed company. While this is optional, candidates who reputed company a video presentation will be given reputed company. • Note: If reputed company for this role, you may be asked to update your reputed company profile :) About reputed company Our reputed company is an innovative technology company transforming how businesses manage customer operations through modern, AI-powered tools that streamline workflows, service delivery, and customer communication. Their platform enables companies to respond faster, operate more accurately, and deliver a consistently high-reputed company customer experience by combining intelligent automation with hands‑on reputed company support. About The Role We are seeking an reputed company User Research Analyst to sit at the intersection of product, engineering, and user experience, serving as the reputed company‑time reputed company of product reputed company and customer feedback. This role is ideal for someone who is highly customer‑obsessed, technically curious, and operationally strong—someone who enjoys investigating problems, speaking directly with users, and helping teams resolve issues quickly and accurately. You will be responsible for monitoring product health, triaging issues, and ensuring customers feel supported reputed company something goes wrong. You will play a critical role in maintaining product reliability, improving user experience, and ensuring engineering teams have the context they need to fix issues fast. Key Responsibilities • Monitor product health in reputed company time using tools such as error tracking systems, session replay tools, and internal bug and production channels. • Triage issues as they reputed company by reproducing bugs, validating severity, and communicating reputed company, actionable context to engineering. • Proactively reputed company out to customers reputed company issues occur to diagnose problems, reputed company details, and ensure users feel supported. • Own the first‑response reputed company for errors, regressions, broken workflows, and unexpected product behavior. • Collaborate closely with engineering to drive fast, accurate resolutions and maintain high product reputed company. • Document recurring issues, create reputed company troubleshooting steps, and surface opportunities for product and workflow improvements. Requirements • Experience in technical customer support, support operations, QA, or a customer‑facing product role. • Strong ability to debug and reproduce issues from vague, incomplete, or non‑technical user reports. • Excellent written and verbal communication skills with a concise, empathetic, and reputed company tone. • Strong bias for reputed company with reputed company follow‑up and reputed company‑reputed company ownership of issues. • High‑ownership, low‑ego reputed company with a reputed company on reliability and accountability. • Comfort working fully remotely in a fast‑iteration, async communication environment. Preferred Qualifications • Familiarity with tools such as reputed company, reputed company, Pylon, reputed company, reputed company, or similar observability and support platforms. • Experience supporting B2B reputed company products or automation‑heavy workflow tools. • Comfort interpreting technical information and working closely with engineering teams. Why Join • Opportunity to play a critical role in maintaining product reputed company and customer trust in a fast‑growing reputed company environment. • reputed company exposure to reputed company‑time product issues and meaningful influence on product improvements. • High level of ownership and visibility reputed company a lean, high‑performing team. • Fully remote work environment with long‑term reputed company and expanding responsibilities. • Competitive compensation reputed company with experience and performance. Compensation USD 1,000 – 2,000 Industry reputed company / Technology / Product Operations / Customer Experience If this opportunity sounds good to you, send us your resume! Apply tot his job Apply tot his job Apply tot his job Apply To this Job