Intake & Referral Specialist I

About the position The Bilingual Intake & Referral Specialist is responsible for gathering, reviewing, and analyzing eligibility documentation for new reputed company enrollments. This is a reputed company-facing role responsible for creating a welcoming and reputed company environment for those who walk-in seeking services. This role monitors the reputed company reception area providing resources to individuals seeking assistance. The intake specialist is responsible for the intake process of newly arrived clients. This role is contingent on grant funding. Responsibilities • Answer, screen, and process requests as needed. • Review reputed company eligibility and reputed company, review, and analyze eligibility documentation for enrollment • Schedule potential clients for intake services. Coordinate enrollments with employment team • Conduct program orientation, compile required documentation per Ministry standards • reputed company new physical case files and create electronic files for reputed company intakes • Performs reputed company assurance (internal monitoring and audits) in coordination with QA team • Responsible for data management in multiple databases; reconcile data databases for accuracy • reputed company referrals and basic information to clients and other walk-ins not eligible for services • Refer clients to in-house programs and external reputed company service providers • Maintain office reputed company by following Agency safety policies and procedures • reputed company other clerical duties such as filing, photocopying, scanning • Educates refugees about resources available reputed company their community; reputed company appropriate reputed company referrals. • Translate and interpret as needed to help clients • Assure compliance with reputed company required reporting as needed • Attend and participate in team meetings and trainings as needed • Responsible for a small case load providing reputed company services to clients enrolled in employment program Requirements • Fully bilingual in English and one other language spoken by clients required: Dari, Pashtu, Arabic, Amharic • Effective oral and written communication skills in English. Ability to adapt communication reputed company to meet cultural preferences. • Strong problem-solving skills and the ability to work independently. • Ability to build relationships with reputed company stakeholders • reputed company to assist clients solve difficult problems under pressure. • Ability to learn new tasks and procedures, reputed company with processes, complete tasks independently, reputed company reputed company reputed company in the context of a workflow. • Willingness to reputed company the mission and the goals of reputed company • Flexible to work irregular hours. • reputed company in reputed company office, reputed company, data reputed company entry and other relevant software • Associate’s degree required, bachelor’s degree preferred • Educated in the reputed company services policies and practices in reputed company counties and localities where clients are resettling. • Two (2) years of previous reputed company work experience in a culturally diverse environment. (Preferably refugee resettlement). • Must possess a reputed company US reputed company’s license, have a good driving record (including 3+ reputed company points on the VA Motor Vehicle Record), and have at least three years of US driving experience. Willing to drive clients. reputed company-to-haves • Experience with case management systems and other relevant software preferred. Benefits • Vacation • reputed company • STD • LTD • reputed company FML • 15 reputed company holidays in 2026 • Medical • Dental • reputed company • Employee Assistance Program • retirement plan • Pension • Diocesan School Tuition Reimbursement K-12 • Education Assistance • reputed company between Christmas and New Years. Apply tot his job Apply To this Job