Dynamic Customer Service Representative – Sales Support & Order Management Specialist at arenaflex

Join arenaflex – Where Customer Excellence Fuels Business Growth

At arenaflex, we’re more than a staffing and talent solutions firm – we’re a catalyst for transformation across the accounting, finance, human resources, procurement, and supply chain sectors. Our commitment to delivering world‑class service to Fortune 500 clients has earned us the prestigious ClearlyRated Best of Staffing® double‑diamond recognition for both client and talent experiences. As we continue to expand our footprint across North America, Europe, and the Asia‑Pacific, we’re looking for passionate professionals who thrive in fast‑paced environments and who are eager to make an impact on both our customers and the business.

About the Role: Customer Service Representative (On‑Site – Stratford, CT)

We are seeking a dedicated Customer Service Representative to become a vital bridge between our outside sales Account Executives and the customers they serve. In this role, you will translate quotes into actionable orders, manage end‑to‑end order processing, and ensure seamless communication through email and limited phone interaction. Your meticulous attention to detail and proactive problem‑solving will keep projects on schedule and customers delighted from initial inquiry through project completion.

Key Responsibilities

• Sales Support Collaboration: Partner closely with outside sales Account Executives to understand customer requirements and ensure accurate order capture.
• Quote‑to‑Order Conversion: Turn sales and customer quotes into fully documented orders within our order entry system.
• Inventory Verification: Check real‑time inventory levels and coordinate with logistics to confirm product availability.
• Customer Communication: Respond promptly to inbound emails and occasional phone calls, providing timely updates and clarifying order details.
• Project Timeline Monitoring: Continuously track order entry progress, flag potential delays, and coordinate corrective actions to keep projects on schedule.
• Shipping & Logistics Coordination: Generate accurate shipping estimates, liaise with carriers, and communicate delivery expectations to customers.
• Payment Processing: Securely process credit‑card transactions, verify payment authorizations, and reconcile financial records.
• Issue Resolution: Work with internal internet support groups to troubleshoot and resolve technical or service‑related problems.
• Account Management (Outbound & Inbound): Utilize Salesforce CRM to maintain comprehensive customer records, track interactions, and nurture relationships until project close‑out.
• Continuous Improvement: Identify process inefficiencies, propose enhancements, and contribute to documentation that elevates the customer experience.

Essential Qualifications

• Minimum 1 year of proven experience in a customer‑service role, demonstrating a track record of satisfaction‑driven results.
• At least 6 months of experience supporting sales teams, preferably within a B2B environment.
• Proficiency with the Microsoft Office suite (Word, Excel, Outlook, PowerPoint).
• Experience with Salesforce CRM is a distinct advantage, though not mandatory.

Preferred Skills & Attributes

• Detail‑oriented mindset: Ability to handle large volumes of data without sacrificing accuracy.
• Fast‑paced adaptability: Thrive in dynamic environments where priorities shift quickly.
• Exceptional communication: Strong written and verbal skills to convey complex information clearly.
• Team collaboration: Comfortable working independently while also contributing to cross‑functional initiatives.
• ERP familiarity: Exposure to order‑entry or enterprise resource planning systems (e.g., SAP, Oracle) is preferred.
• Problem‑solving acumen: Ability to diagnose issues, propose solutions, and follow through to resolution.

Core Competencies for Success

• Customer‑Centric Focus: Always place the customer’s needs at the forefront of every decision.
• Organizational Excellence: Manage multiple orders, communications, and deadlines with precision.
• Technology Savvy: Comfortable navigating CRM platforms, order entry tools, and basic financial processing systems.
• Proactive Initiative: Anticipate potential challenges and act before they impact the customer journey.
• Professional Demeanor: Represent arenaflex with integrity, courtesy, and confidence in all interactions.

Compensation, Benefits & Perks

We recognize and reward talent. This role offers a competitive hourly wage ranging from $18.00 – $20.00 based on experience and performance. In addition, eligible team members enjoy a comprehensive benefits package that includes:

• Medical, dental, and vision coverage.
• Critical Illness, Accident, and Hospital indemnity plans.
• 401(k) retirement savings with both pre‑tax and Roth post‑tax contribution options.
• Voluntary life insurance and accidental death & dismemberment (AD&D) for you and your dependents.
• Short‑term and long‑term disability protection.
• Health Savings Account (HSA) for qualified medical expenses.
• Transportation benefits to ease your commute.
• Employee Assistance Program (EAP) for personal and professional support.
• Paid Time Off (PTO), vacation, and sick leave to promote work‑life balance.

Eligibility for specific benefits may depend on classification, length of service, and election choices, and the full benefits suite is subject to periodic review and updates.

Work Environment & Culture at arenaflex

Our Stratford, CT office is a bustling hub of collaboration where each team member’s contributions are celebrated. At arenaflex you will experience:

• Inclusive Culture: A diverse workforce where every voice matters, and inclusion is woven into daily practices.
• Learning & Development: Access to training programs, mentorship opportunities, and tuition reimbursement for continuous skill growth.
• Recognition Programs: Regular acknowledgment of outstanding performance through awards, bonuses, and public commendations.
• Technology‑Forward Workplace: Cutting‑edge tools and platforms that empower you to deliver exceptional service efficiently.
• Community Engagement: Volunteer initiatives and charitable partnerships that let you give back to the community.

Career Path & Advancement Opportunities

Starting as a Customer Service Representative opens doors to a variety of career trajectories within arenaflex:

• Senior Account Support Specialist: Deepen your expertise in high‑value accounts and strategic initiatives.
• Sales Operations Analyst: Leverage data analytics to drive sales efficiency and forecasting.
• Customer Success Manager: Own the end‑to‑end client journey, focusing on retention and expansion.
• Team Lead / Supervisor: Mentor new hires, lead daily operations, and influence process improvements.
• Cross‑Functional Mobility: Opportunities to transition into finance, procurement, or HR roles as you broaden your skill set.

arenaflex is committed to promoting from within, ensuring that high‑performing individuals have clear pathways to grow their careers.

Application Process & Timeline

We are accepting applications until May 30, 2025. To be considered, please submit your resume and a brief cover letter outlining why you are the ideal fit for this role. Qualified candidates will be contacted for a phone screening, followed by a virtual interview with our hiring team.

Equal Opportunity & Accommodation Statement

arenaflex is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other legally protected characteristic.

If you require a reasonable accommodation to participate in the application or interview process, please email arenaflexaccommodation@arenaflex.com and we will work with you to ensure an accessible experience.

Ready to Make an Impact?

If you are motivated, detail‑driven, and eager to contribute to a thriving organization that values both its clients and its people, we invite you to join the arenaflex family. Click the link below to submit your application and start your journey with a company that invests in your growth.

Apply Now – Become a Customer Service Champion at arenaflex!